Unfortunately on a summer day when the temperature outside was high our room had the heated towel rail on full blast, no way of opening windows. The heat in the room was extraordinary and very uncomfortable. I usually find the good in everything but sadly this was poor, as was the state of cleanliness in the bathroom.
Andrea
1 晚行程
6/10
I have stayed in the single room (109) many times and about 3 stays ago I reported the the tv kept displaying " no signal" The reception have (for the last 3 visits) assured me they will look into it, they obviously haven't :(
The bar is still closed.
Sink broken in the room.
Card swipe to get into the rooms area is a bit fickle.
It's not a bad place, but I don't think it's worth the price, sonetimes.
I suppose if you need to visit Sutton Coldfield overnight, you haven't many options.
Peter
1 晚商務旅程
2/10
On arrival the hotel is covered in scaffolding and the carpark fenced off. There was a door open and it was apparent that the hotel is undergoing a huge redevelopment on the ground floor. Half the lobby looks great and staff were friendly, I was disappointed to hear there was no restaurant or facility for a snack or drink after travelling hours. Thankfully I was in my own. The room doors are key operated and you have to lock behind you with a key when you leave. The room appeared nice but sadly let down by small things the windows were pointless. Every passing car and person could be heard and being opposite the police and fire station meant sirens until the early hours. The glazing really needs attention. The blind was covered in holes and there was a layer of dust everywhere. The bathroom looked nice but the shower head wasn’t comparable to the quality meaning it was pointless. I appreciate the lower price but compared to other budget chains it was let down. If they invest like they seem to be doing in the lobby this will be a nice hotel but now I would avoid.
I did have an email from the hotel once booked saying the bar was shut but nothing about no restaurant or place to get snacks etc. I managed to find a pub around the corner and there are fast food chains about 5-10 min walk away
真實旅客
1 晚行程
8/10
ian
1 晚行程
4/10
I know there are upgrade works but hotel is a building site. Window was awful for noise
Paul
1 晚商務旅程
10/10
Timothy
1 晚行程
10/10
Steve
1 晚行程
6/10
Despite the negative reviews, i found the hotel to be acceptable for a nights stay. The only thing that let it down was radiator in the room kept banging and clanging meaning i didn't get any sleep
Joseph
1 晚行程
6/10
Dr Nigel
1 晚行程
4/10
This hotel was closed for refurb when I arrived, so no food or drink available, but the hotel still charged full price and no mention of this when I booked it.
I was here around 2 months ago and reported the TV wasn't working then "no signal" problem. Guess what? Same problem on this visit, I have reported it again, not sure if it will ever be fixed.
The sink is cracked and there were no clothes hangers in the room. (Think these are available for about £2.99 for 8 sourced locally) The hotel said "oh they are due in today" The hotel appears to be going downhill and is approaching "Britannia " level.
It's ok having public areas refurbed, but the rooms need work too.
Peter
1 晚商務旅程
8/10
J P
2 晚行程
2/10
Shuv
1 晚行程
6/10
Nice modern, clean and comfortable room.
However, I booked because it had a bar and restaurant but both were closed for refurbishment so I couldn’t even get a cup of decent coffee.
Should have been advised of this in advance!
The TV in room 203 also doesn’t function properly! The tv reception was sketchy at best!
Paul
1 晚行程
2/10
CRAIG
1 晚行程
10/10
JOHN
1 晚行程
10/10
Great location, lovely staff indeed and food was nice
Norrie
1 晚商務旅程
10/10
.
Dean
1 晚行程
2/10
The stay was awful, didn't sleep at all.
There was a RAVE on until 3am that felt like you where in it in your room.
There was no mention when we booked it that there was music event on down stairs. at the end of the day we booked a room above a pub so under stand noise but not a RAVE until early hours of the morning.
When we checked in they where doing a sound check and we asked what was going on and the girl laughed. When I mentioned that it didnt state an even on booking she said oh its normally only a Friday Saturday but we doing in on Thursday this week. but no apologies or anything.
Victoria
1 晚商務旅程
8/10
Staff were good
Peter
1 晚商務旅程
4/10
Cracked bathroom sink
High step into bath and no grab rails to support you getting in and out at correct height
No bedside sockets
Positive comfy bed
Too expensive per night for not the best quality standards. Was just convenient for what we needed it for.
真實旅客
1 晚行程
8/10
The staff - brilliant. Zoya on reception carried my case up and down stairs. Let me borrow a fan heater. Keiran, the bar manager, sorted my food out with the chef (I have a dairy intolerance). The hotel needs upgrading in certain areas. It is a night spot on Friday and Saturday night, my ear plugs dealt with the music, the revellers leaving unbelievable noise for about 40 minutes 3am to 3.40am. I was warned about the music!!!
Phyl
3 晚行程
10/10
andy
1 晚行程
8/10
Disappointed with the food menu, lukewarm food. We had terrible trouble with the door lock, even the staff had problems!
The staff were all very friendly and helpful.
We would come back.