4/10 Fair
19 November 2024
Double check charges, not trustworthy
We stayed here overnight, and initially, everything seemed great. We booked a standard king room, which already felt a bit expensive, but Boston was quite booked that weekend. Our flight was delayed, so I contacted the hotel to notify them, and they assured us there wouldn't be an issue. Check-in went smoothly. The room was spacious, and breakfast and parking were included, which was helpful since we had a rental car. The breakfast was basic but filling, though we did suspect the eggs weren’t real. A few days later, I saw a $70 charge on my credit card. After some research, I learned we were charged for an upgrade to a room with a kitchenette, which we never requested or needed. The room had only a mini-fridge and microwave, which didn’t justify the extra cost, especially since we were only there to sleep and leave. The biggest issue, though, is that we were never notified about this additional charge. There was no mention at check-in, no email, and no phone call informing us about the upgrade or the extra cost. I had to personally contact the hotel to find out why we were charged. This lack of transparency feels unprofessional and dishonest. I’ve stayed at multiple Hampton Inns and never had an issue. I’m now disputing the charge with my credit card company. Based on this, I wouldn't recommend this hotel.
Verified traveller
1-night trip
Verified Hotels.com guest review
