Had to always ask for clean towels, etc. One time they brought them and just left them on the floor in the hallway for us.
Bob
5 晚行程
4/10
Bed was rock hard. Pillows were super flat. Tried using the pool area but bigger kids were running and jumping into the pool. Adults were drinking around the pool!! Spent maybe 10 mins in the area outta fear for my son. Hot Tub overflowed with 3 adults and a small child. Poor use of pool area. Make pool and hot tub larger!!!
Korean
1 晚家庭旅程
8/10
Clean and updated. Conveniently located
真實旅客
1 晚行程
8/10
Very nice hotel. Very clean. Will stay again
Draper
1 晚家庭旅程
10/10
djordje
4 晚行程
10/10
Veronica
1 晚行程
10/10
Michael
2 晚家庭旅程
2/10
They lost an entire teams reservation. The messed up and lost my reservation. So i had to book through Hotels.com. The whole hallway where my room is smells reall bad like Marijuana smoke. Toilet unclean. Unfriendly unhelpful service. Very disappointing.
Dale
1 晚商務旅程
8/10
pool was dirty
真實旅客
1 晚家庭旅程
2/10
Not really satisfied with what you get for the price.
Lisa
1 晚行程
10/10
Erin
2 晚行程
2/10
When we checked in, the service was rude. When we got one of our rooms the electricity didn’t work for the microwave, tv, and fridge. The hot tub was falling apart around the edges and very sharp edges cut my bathing suit and the stairway had no baseboards with loose and duct-taped carpet which anyone could trip and fall on. We had to take the stairs because the elevator was out of service. On our last morning we were locked out of our rooms hours before check out time causing us to have to interrupt our stay to go down to the desk for new keys. The front desk service was rude and dismissive. The cleaning staff were the most pleasant thing about this place. This place is far out of date compared to others of the same brand. No conveniences like any of the others in this brand and the horrible customer service with attitudes made it the worst experience I’ve ever had. DO BETTER!
Stephanie
2 晚家庭旅程
10/10
Emily
2 晚行程
6/10
Remodeled rooms are nice, pool and hot tub area are super. Staff was very friendly and accommodating.
Did not like that you have to pay for breakfast and it was terrible and way over priced.
Lori
2 晚浪漫旅程
8/10
Amanda
2 晚行程
6/10
Milvia
1 晚行程
10/10
Marisa
1 晚行程
10/10
Perfect spot if you are flying out of MSP
Ambree
1 晚浪漫旅程
10/10
Ann
1 晚家庭旅程
2/10
We booked through Expedia and chose the hotel based on pool and hot tub. When we went to check in, we were told they were overbooked and had to drive 10 minutes to a different hotel. That was very disappointing. The new location had a tiny pool and no hot tub. This was a special mother daughter get away and it was a huge disappointment that we weren’t notified of the change. It was too late in the day to change our plans.
Lindsay
1 晚家庭旅程
10/10
Staff was great
AL
1 晚家庭旅程
10/10
Front desk is so great! Gentleman with glasses.
Emily
1 晚家庭旅程
8/10
No breakfast or Donuts in the morning.
William
1 晚家庭旅程
4/10
Room was very clean. Front office man was very young and rude. Drove 5 hours to stay here with a team and told me that I didn’t have a room. Had a room booked through Expedia and my receipt but had to argue about if I had booked a room or not still. Was very less than impressed with his approach to handle this situation. Breakfast buffet at the restaurant in said hotel was okay. Most of the food was cold or very soggy. No milk or water was served.