I booked a King bed on the High Floor. I flew in and arrived at the hotel at 520pm. Manoj was the associate helping. He stated "top floor" and gave me a key to a room on the 3rd floor. Weird, but maybe their floors are different. Nope 3rd floor. I go back down and hes gives the most rude service ever. Says he is sold out. I told him thats fine but my booki g was for a high floor. He said he had nothing but then found a room on the 6rh floor. I stated you have 15 floors. He states he has to move someone. Not my problem, my booking was for a high floor. He then tells me I got there at 530 so I shouldve come earlier. I informed him I flew in and regardless whatever I booked should be reserved when I arrive. He finally "finds" a 10floor room and tells me next time I should inform them of the high floor. Told him his service was rude and the system should inform him.
Eleazar
Eleazar (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 23 日
eva
eva (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Denia
Denia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 18 日
Only "ok"
The hotel had water damage in several areas like the buffet ceiling and our bedroom ceiling (#1502). The lighting in the bathroom and sink areas were terrible. The shower water pressure was very weak.
MARTA
MARTA (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 17 日
Lauren
Lauren (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Sondra
Sondra (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
Starr
Starr (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 7 日
Caira
Caira (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 3 日
Darvin
Darvin (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 29 日
Horrible Experience
My room had a strong strange smell my entire stay. MOST IMPORTANTLY my bathroom was out of service my entire stay as well. Toilet flooded numerous of times. Room temperature was 60 degrees the whole time without any temperature control or adjusting! I even called the front desk everyday for help but they kept saying someone will come and fix it but never did! The morning I was checking out, just before we were about to walk out a janitor knocked on the door to service the room….. MIND YOU I WAS CHECKING OUT ALREADY AND HAD BEEN CALLING SINCE IVE CHECKED IN FOR HELP WITH MY ROOM AND NOW YOU SHOW UP ON THE LAST DAY WHEN IM ABOUT TO CHECK OUT?!!
Jordan
Jordan (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 27 日
The room was okay. The layout of the bathroom was not as expected as the photos do not depict the actual layout. The ironing board was broken which is did report at check out. I am also not sure the relationship between the hotel and the restaurant within the hotel huh maybe they can work together to make sure they are properly stocked with food and alcohol as they were out of a lot due to wedding and family reunion.
Ebony
Ebony (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Brandon
Brandon (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 25 日
Dwindling quality stay.
i’ve been coming to this location for about 3 years now. it’s sad that the quality has gone down. last night’s case was mini ants. tiny little ants. running in opposites corners of the room. i was staying for one night and was more out than in with minimal clothing so i didn’t complain because when you do,you can get a room that’s WORSE. i hate to see this happen to such a beautiful and convenient location.
Cieara
Cieara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 25 日
Charles
Charles (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 20 日
KELVIN
KELVIN (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 16 日
Nohot water, stopped up tolite that took 3 hours.
Kathleen
Kathleen (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 9 日
Latoya
Latoya (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
I had a very good stay there recently only thing is water in shower wasn’t hot ENOUGH