The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.
Jesus
Jesus (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
Violeta
Violeta (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Increiblemente limpió y te sientes en un ambiente muy tranquilo y relajado. Envuelto en la selva y con todos los servicios. Las albercas increibles con agua templada. Definitivamente regresare.
Alicia carolina
Alicia carolina (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
My wife and I are nature lovers and the Orchid house is exactly what we were looking for.
The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing.
We definitely be back
raul
raul (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月31日
I do not recommend. I booked a two night stay and thankfully It was only for two nights. I was blind sided at check in where I was completely disrespected by management and employees as a guest/customer traveling from the U.S. unfortunately customer service does not go far at this place or in Mexico as they seek to take advantage of foreign travelers. Their policies are hidden and confusing, falsely advertised and expect to pay more fees on arrival. They then proceeded to tell me my room is no longer available due to an “issue” with the room. They said I would need to pay for two separate rooms at this point and I had already paid nearly 500$ for the master suite which I would no longer get to experience. The manager had no respect and rolled her eyes at us. It’s slow season for them and they clearly are trying to make any amount of money they can. They charge you for using anything in the room, absolute joke. They hold 55$ per night on your card for “security” on top of all the non sense fees and charges they already tac on. The reviews online are misleading. Terrible management, terrible ownership. Disgrace. I would never return to this place or Tulum in that fact. Overpriced for low quality experiences. The management at this place would not even be considerate and coming to an agreement to resolve my issues. They are super unprofessional. The place is not even nice lol, my bed was dirty had holes/ brown stains, such a joke. Toilets smelt awful, hot water barely worked.
Christopher
Christopher (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月18日
Everyone was so friendly and this hotel is beautiful. Gives you a classic jungle experience. 5 stars for everything!
Kenny
Kenny (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月15日
This was an amazing experience- truly unique. Our room was like a fantastic tree house. The bedding was lush and so comfortable. All of the staff were so accommodating and truly welcoming.
Jackie
Jackie (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月8日
The stay was fine
Shruti
Shruti (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月4日
Amazing experience
Brenda
Brenda (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月3日
The hotel was Great. They stayed in contact with me, we set up transportation from the airport to the hotel. Everyone was so friendly and welcoming. The hotel upgraded my room because i traveled to Tulum to celebrate my Fiancé birthday. We got welcomed with drinks and the best hospitality. I wish I stayed longer with them!
Jasmine
Jasmine (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月30日
David
David (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月21日
We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!
Rachel
Rachel (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月18日
Quiet and peaceful
Mauro
Mauro (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月10日
Tania
Tania (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月9日
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Xcaret
Xcaret (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月9日
La atención es excelente, al inicio del Check me habían dado otra habitación que no era de la reserva, pero muy amables me resolvieron en minutos, la habitación hermosa, la estancia tranquila, el personal cálido y amable, sin duda cuando regrese a tulum me hospedaré en este magnífico hotel
Xcaret
Xcaret (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月3日
Too far from beaches. Taxi service in area too expensive.
Francine
Francine (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月1日
Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !
Marie-Christine
Marie-Christine (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月1日
Loved Tulum
Francisco
Francisco (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月31日
Merith
Merith (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月30日
Xochitl
Xochitl (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月18日
Beautiful hotel in the jungle! You could rent scooters and bikes. Loved the vibe ans the fact you could use the sister hotel’s Beach Club for free. The staff is very helpful.
Ingrid
Ingrid (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月16日
Clean, friendly staff, beautiful!
Cindy
Cindy (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月14日
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.