The hotel was beautiful and the people were great, with the exception of the manager.
He promised to call back when i enquired about missing items. Took 3 calls to get him to call me back. Told me he didnt know how to work the new system and would send the items back as a courtesy.
He then renegged saying he'd have to get a company card to do this. My friend and i were both charged for the transaction and each ending up paying, My card was charged without my permission after she had already paid them.
When i called about this he admitted that it was his first time using the software, and told me to call my bank to cancel his erroneous charge. He kept calling me "ma'am" in a condescending manner, spoke over me and hung up on me.
Not the kind of person who should be working in the hospitality field.
真實旅客
2 晚友伴旅程
10/10
Wonderful wonderful staff clean friendly no complaints loved it
lynn
1 晚行程
10/10
Great experience altogether friendly staff very clean very enjoyable
Lynn
1 晚家庭旅程
10/10
Great location. Restaurants within walking distance. 15 mins to Mall of NH and Merrimack outlets.
真實旅客
1 晚行程
10/10
This is a very nice hotel in the center of town. Very clean with good parking and a nice lounge.
James
1 晚友伴旅程
8/10
Ronald
1 晚行程
10/10
George
3 晚行程
10/10
Served our purposes. We were there to go to an event at the performance center across the str