Showed up to check in and the hotel was closed and I was never contacted.
Took a full day and multiple texts and phone calls to get a refund. Communication could have avoided all of this!!
真實旅客
1 晚行程
10/10
Gerald
2 晚友伴旅程
2/10
William
2 晚行程
6/10
AC was inoperrative , some of eminities were not available , fitness room needs attention
Carroll
4 晚商務旅程
8/10
The only issue I had was the AC wasnt working during our stay so it was hot. However, the staff did let us know of the issue on arrival and let people choose whether they wanted to stay. We were only there for one night so we toughed it out. Our stay was pleasant otherwise, and if we are ever in town for a Grizz game I would book here again.
Brittney
1 晚行程
2/10
Kristian
2 晚友伴旅程
2/10
Hotel in complete disrepair. No AC, 1 of 3 elevators operational and the lights didn't work in that one. Skeleton staff doing the best they could, but place should be closed by corporation until they can bring it up to standard. The list of what is wrong this place is endless.
Wesley T
1 晚行程
4/10
Ingen airconden varmt på rummet ca 30 grader
Inget varmvatten
Fick byta rum efter fyra timmars väntan
Få gäster på hotellet
Tomas
2 晚行程
4/10
Yangja
3 晚行程
4/10
Never checked in. The air conditioning was out of service (for months) and we were not notified in advance, by either hotels.com or the hotel. We ended up canceling the reservation and paying more to stay at another hotel, which was very inconsiderate and inconvenient. The front desk worker was kind and courteous.
真實旅客
1 晚家庭旅程
8/10
Chris
1 晚行程
10/10
Edward
1 晚行程
8/10
Tiffany
1 晚行程
2/10
Guy
1 晚行程
2/10
No air conditioning in the rooms was 85 degrees the entire stay.
The employees were great super nice and the only reason we staid.
Tylair
2 晚行程
2/10
When I checked in there was no air conditioning, no lights in the elevator and when I wanted to take a shower there was no hot water. I was only staying one night because I was just passing through on a long road trip and the main reason for me to stop is to be able to take a shower. Nobody did anything to compensate me including Hotels.com
Phillip
1 晚行程
2/10
James P
1 晚行程
2/10
Tamarcia
3 晚商務旅程
2/10
Very hot room was 93 degrees
Riley
2 晚行程
2/10
Karea
1 晚行程
2/10
真實旅客
2 晚商務旅程
2/10
Riley
1 晚行程
2/10
Our stay was not very good. Air conditioning was out. The room was 96 degrees. The hot water did not work so we had to take a freezing cold shower. Only one elevator was in working order. The staff was powerless to do anything as the situation was out of their control. Unfortunately, this was the worst stay I’ve experienced in my life.