The hotel itself is fine, nice location, friendly front desk and the rooms are all clean. My issues are that the door lock malfunctioned and we were locked out of our room for a couple of hours. We were there to celebrate my son‘s birthday as all he wanted to do was go on a train ride and stay in a hotel with a pool. The tech who worked on the door mentioned that we should be able to get complementary drinks for the inconvenience, however we received nothing. I asked at the front desk if there was a spot away from the front doors where we could have pizza and cake to celebrate my son and was told we could use the lounge, however once we sat in there, we were chased away by a server. While I can’t say enough good things about the front desk staff, it leaves a very bad taste in our mouths when we are treated this way.