One of the blankets in the room had blood stains on it, the other had a hole in it and there were feathers coming out of it making a mess. The bathroom was also unclean when we check in.
We had planned on spending one of our days there relaxing at the pool, but the pool was closed for the entire weekend for maintenance and we weren’t notified until we checked in and were told that if we wanted to use a pool we could walk 10 minutes down the road to the Embassy. I feel like this should be communicated to guests during the booking process. If we had known that, we would have stayed at another property.
It was difficult to sleep because the room was noisy. The toilet ran throughout the night, and even when we closed the door to the bathroom it was still loud enough to hear. A room near us also had a dog that barked throughout the night.
The parking options were ridiculous. The only option the hotel offers is $45 a day for valet. They also charge a $1 convenience fee every time you want to tip the valet using the valet website.
On top of that, we were approached twice by solicitors in the lobby and at the bar during our stay.
One of the staff members, Aydan, reached out to me on the send day of our trip to rate our experience. When I let them know it wasn’t going well, they offered to call me at 1:00 that afternoon to discuss it, which I agreed to. Unfortunately, Aydan never called. The rest of the staff on site was very nice though.