This was our first day at this property and we were very disappointed. We had hoped to get into a room a couple of hours early because we had driven along a while to get there and all the front desk could do was tell me that the check-in time is solidly 4 PM. We chose this hotel because of the pictures of its pool and grounds and the pool was very disappointing. It was dirty, there were a bunch of rowdy people throwing a football, drunk, older adults yelling at the top of their lungs, people vaping and laying in their Bluetooth music for all to hear. Nobody came by the first day to offer us or take our order. As I think back, with the exception of a waitress on the second day at the pool, we didn’t speak to any staff members. The front desk folks kind of stared us down as we walked through the lobby the second night. Not sure what the issue is With them. Also, I’m getting tired of putting information about my family and the number of guests into hotels.com reservations and the hotels not being prepared for that many people in the room… I’m talking about having to always call for the proper number of towels.