Booked 2 rooms for 3 nights and on check in were immediately fleeced of £300 having already paid for the rooms - some kind of security deposit which will take 7 working days to be returned to me. Completely did not expect this so we spent our time in Edinburgh eating McDonald’s and drinking in Spoons as we had no money to go to decent places.
Despite this, the rooms were nice and very clean and comfortable. I would avoid the spa at all costs… freezing!! We lasted an hour but it cost us £70 for a 3 hour experience. Very tired and in need of a refurb.
The pool was nice but children only allowed in an hour in the am and an hour pm. This and the spa was the reason I booked this hotel but both a let down. Wouldn’t come back!
emma
emma (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
chris
chris (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
Alex
Alex (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月17日
Had a great stay and the room was great with an amazing bed. Shower was great and bathrobes and slippers always a nice touch.
Pool was okay, Very disappointed that it was an extra £70 for my wife and I to use the thermal pool. With the cost of the room I'd expect it to be free or at least cheaper than £70 per couple.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
What a wee gem
Amazing hotel highly recommended
Sindre
Sindre (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月15日
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月15日
Nice Hotel
We enjoyed our stay at the Sheraton and everything met our expectations. Given the price of the room, I was a little surprised that there was an additional charge for using the outside pool area, something which is unclear at booking and was disappointing. Parking on site was limited so make sure you get there in plenty time.
The breakfast was great and room very comfortable but nothing more than you would expect from a Sheraton hotel.
Craig
Craig (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月11日
DAVID
DAVID (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Iain
Iain (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
leigh
leigh (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月2日
Spa was ok. Access in hotel poor. Needed key card and reception on different floor to front entrance. Very odd layout.
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Brian
Brian (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月1日
MICHELE
MICHELE (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
Excellent hotel with amazing staff
Fantastic hotel with exceptional staff . From the moment we arrived until we left fantastic service . We were given a lovely room with the view of the castle. The club Lounge is fantastic with amazing staff who could not do enough . I will come back
Rebecca
Rebecca (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
We had a wonderful stay for two nights. Very comfortable. Lovely spa facilities.
Deirdre
Deirdre (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月29日
Jamal
Jamal (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Excellent hotel. Staff all very helpful, facilities also great.
Douglas
Douglas (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月26日
The hotel has excellent facilities and rooms are well appointed. Only slight disappointment was the buffet breakfast in the club lounge.
Peter
Peter (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月23日
Lovely time
Was an extremely nice stay. Everything about the rooms was very high standard. Was a bit shocked of the price for the hot tub/outdoor pool price being an extra £35 per person as only wanted to use the one time. Will definitely come back again