The first room when we checked in was not cleaned. Not vacuumed, candy wrappers on the floor. The reception changed the room. Tgere is no coffee, tea or water available at reception. No coffee maker or tea in the room. No Kleenexes, conditioner or lotion in the room. No floor towel in the bathroom. The first day the room was not vacuumed. We asked to vacuum it. The hotel advertises itself as a spa hotel. The steam room and hammam were not working. Only the sauna was available. Overall the service is poor. Breakfast was ok and on a positive note the hotel has a driver available to book privately to go around. This was helpful and the price was reasonable. The room is normal size but the bathroom is time for a four star hotel. Overall it’s definitely 3 stars and not 4.