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Hotel Carolina Bacalar

4.0 star property
Beachfront hotel in Bacalar with outdoor pool, restaurant

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Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Non-smoking
  • Bar
  • Spa
  • Pool
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe

Feel at home (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden

Why we love this property

Serene spa setting
Deep-tissue, sports, and Swedish massages provide ultimate relaxation at this hotel. Lush gardens create a tranquil backdrop for spa services.
Delicious dining options
This hotel serves English breakfast to kickstart the day. A welcoming restaurant and stylish bar complete the culinary experience for hungry travellers.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 27 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Bathroom

Standard Double Room, Garden View

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

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The price is HK$919
HK$1,155 total
includes taxes & fees
15 Dec - 16 Dec
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About the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 14 min walk - 1.3 km
  • Cenote Azul - 19 min walk - 1.7 km
  • Cenote Cocalitos - 3 min drive - 1.1 km
  • Municipal Spa of Bacalar - 5 min drive - 2.5 km
  • Laguna Bacalar Ecological Park - 7 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive
  • Corozal (CZH) - 51 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Blu Beach Club - ‬5 min drive
  • ‪Papitos - ‬5 min drive

About this property

Hotel Carolina Bacalar

Hotel Carolina Bacalar offers a great location, putting you within a 15-minute walk of Lake Bacalar. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge and a children's pool are other highlights. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • On a private beach
  • Kayaking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Traditional architecture

Accessibility

  • Visual fire alarm

Room amenities

Be entertained

  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Dining

On-site venue – family restaurant. Guests can enjoy drinks at the bar.

Fee & policy details

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 300 for children

Children & extra beds

  • Rollaway beds are available for MXN 450.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar offer free cancellation for a full refund?

Yes, Hotel Carolina Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Carolina Bacalar?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 AM.

Are pets allowed at Hotel Carolina Bacalar?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Carolina Bacalar?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Carolina Bacalar and nearby?

Have fun with nearby activities such as kayaking and sailing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Hotel Carolina Bacalar also has a garden.

Are there restaurants at or near Hotel Carolina Bacalar?

Yes, there's an on-site restaurant.

What's the area around Hotel Carolina Bacalar like?

Hotel Carolina Bacalar is a short 14-minute walk from Lake Bacalar and 3 minutes' walk from Cenote Esmeralda.

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Hotel Carolina Bacalar Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Kayaking
Lagoons
Lobby
Food
Refrigerator
View

What guests liked

  • Breakfast was great and a highlight of the stay with many guests praising its quality. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Noriko, 2-night trip

10/10 Exceptional

Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Noel, 2-night trip

10/10 Exceptional

I really like that hotel
Carlos, 3-night trip

10/10 Exceptional

My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Johanna, 2-night trip

10/10 Exceptional

Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Exceptional

Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
ERIC, 2-night trip

10/10 Exceptional

Fantastic location, friendly and helpful staff
Marc, 2-night trip

10/10 Exceptional

Great place!
elizabeth, 2-night trip

10/10 Exceptional

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Nicholas, 2-night trip

10/10 Exceptional

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Luz Rachel, 4-night trip

10/10 Exceptional

Bacalar stay

Beautiful place. Has paddle boards and kayaks.
Shawn, 1-night trip

10/10 Exceptional

Beautiful hotel
Viviana, 4-night trip

10/10 Exceptional

Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
Pedro, 2-night trip

10/10 Exceptional

The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Yadira, 4-night trip

10/10 Exceptional

Amazing
Gary, 5-night trip

8/10 Very good

The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Liraz, 4-night trip

10/10 Exceptional

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
5-night trip

10/10 Exceptional

Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Lina, 4-night trip

10/10 Exceptional

Very nice place to stay. Great customer service.
Karla, 2-night trip

8/10 Very good

lovely room, and perfect location. Continental breakfast was great.
Nancy, 2-night trip

10/10 Exceptional

From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
Catherine, 1-night trip

10/10 Exceptional

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
lynn, 3-night trip

10/10 Exceptional

Excellent Hotel

Good service, clean and well maintained
2-night trip

10/10 Exceptional

Nature wonderland
Marius, 1-night trip

10/10 Exceptional

Property manager and his staff are the best. Friendly and accommodating.
Camilo, 3-night trip