close to everywhere by walking, staffs are friendly & helpful
Ya-Yun
4 晚家庭旅程
10/10
We enjoyed our three night stay so much. Stuff were so helpful and nice. They always happy to help when we have any questions. Breakfast was good, more than enough choices! We would recommend this hotel to everyone!
Ruby is my most favorite person in the hotel . I will come back because of that , excellent service with outstanding rooftops
Chienliang
1 晚商務旅程
8/10
yik wai
3 晚行程
8/10
HSUSHENG
2 晚行程
10/10
Chung See
2 晚行程
10/10
I would thoroughly recommend this hotel to anyone wishing to stay in Hanoi. Not only is the location excellent, but the staff are extremely helpful and friendly, and went out of their way to make our 10th Anniversary extra special. As well as providing a great selection of food at breakfast, the hotel also offers free afternoon tea for all guests, which is very nice. All things considered, the hotel offers excellent value for money, and the staff will make your stay a memorable one.
Ling chi
2 晚行程
10/10
parida
2 晚行程
10/10
Absolutley love this place!! So beautiful, awesome rooftop bar, and best of all, the staff is sooo nice!!! Love it so much we are staying again in a few days when we end our trip in Hanoi!!! 😊
Dominique
2 晚行程
10/10
This place is so central. It's in the heart of everything and close to many attractions from walking distance. The hotel is clean and the staff is truly what made my stay even more special. Anna is incredibly helpful and was the resident 'concierge'. She made my Mum and my stay hard to say goodbye but if I ever returned to Hanoi, I will make sure to book Lucien (previously San Grand). Julia who is a Trainee is also amazing. The Bell boys are courteous and friendly. Always greeting with a smile.
Denise
3 晚家庭旅程
10/10
真實旅客
3 晚商務旅程
10/10
Staff are very helpful, wpuld like to rate them 6 stars.
Food is fantastic.
Noemi
3 晚家庭旅程
6/10
Nice view from the breakfast and sky bar. The bed and beddings are excellent. The service is good. Here come the negatives.
The room is a lot smaller than advertised. Can’t barely do personal things in front of the mirror/sink without the door keeps jamming at your back. There is no sitting area as advertised either.
The bathtub is nice however there is no shower head on the wall. Basically you have to stand inside the bathtub, one hand holding the shower head and one hand doing your scrubbing - not comfortable at all.
tracy
3 晚行程
10/10
Hotel perfetto. Personale gentilissimo! Centrale ed in zona praticamente pedonale.
La collaboratrice che parla italiano é deliziosa!
Stefano
3 晚行程
10/10
真實旅客
1 晚行程
10/10
Excellent hotel and very friendly customer service…thank you :)
Ann-Marie
1 晚行程
10/10
Leo
4 晚行程
10/10
The San Grand Hotel is located in a perfect location in the Old Quarter, close to dining, shopping, bars and tons of street food! The hotel is very welcoming and a quiet oasis after the busy streets of Hanoi. The staff are extremely helpful and a special shout-out to Ruby and her team for being so kind and helpful with everything from booking our HaLong Bay trip, airport taxi, visas and actually walking to show us the nearest atm machine:) The hotel has a fabulous buffet breakfast along with an afternoon tea all included in your room rate. The rooftop bar is a great place to unwind during happy hour to take in the beautiful view over the lake. We had a balcony room, which offered a great view while taking in the sights and sounds of the city. It was a beautiful room, but didn’t have a shower, only a bathtub. All other room types had a shower though:) We would definitely recommend this hotel and would definitely stay here again! Thanks everyone!!
Leo
2 晚浪漫旅程
10/10
Great stay at this lovely hotel.
All staff are extremely helpful and kind.
Great beds and excellent cleaning.
The sky bar is truly amazing with a perfect view of the Hoan Kiem lake.
The breakfast is so lovely, and is perfect serviced by the lovely Ms. Amy and her team. They are all extremely kind and helpful and always do a little extra for you, to enjoy your breakfast.
Søs
4 晚行程
10/10
Sanyukta
4 晚行程
10/10
Albert
4 晚行程
10/10
Great hotel at a great location. Probably one of the best staff/hospitality I experienced in Vietnam. Every staff member was extremely helpful. Shout out to Susan for all the recommendations she provided us during our stay.