Our stay was not as expected. We checked in settled in and went to turn the tv on it didnt work. So we called front desk and they sent maintenance over to bring us a remote... as she was there at the door to deliver the remote ahe came in to make sure it worked.
As this was happening i pulled the covers back on the pullout bed, and there were chips and popcorn all over the bed. I pointed this to her and she asked if it would be okay to take pictures. I said yes. She said she'd speak to a manager and bring new sheets and that someone would call us. That never happened!
Next day were sitiing eating breakfast and under the side table we see something pink...my daughter picked it up not knowing what it was and it turns out it was a dirty woman underwear inside out completely disgusting.
We took pictures and walked down to the front desk to show them. They said management was already looking into the first incident and someone would call us shortly. That never happened.
Next day... check out day i call and dpeak to front desk and ask for an update. They again said someone will talk with you guys once you check out and bring keys upfront. That never happened.
I do not recommend this hotel i had high hopes...we are very disappointed and will not return nor recommend it
Next day
Julie
2 晚家庭旅程
10/10
Our room was a 2 bedroom, 2 bathroom suite with a city view. Very impressive! The hotel was very clean and beautiful and smelled so good. The view was great and so was customer service. We had never stayed here before, but we loved it and will definitely come back. Also loved the fact that check out is 12pm. Highly recommend this place. Especially for families.
Alverneq Simpkins
1 晚家庭旅程
10/10
A beautiful place. unfortunately our stay was very brief but the facility was beautiful and super clean. Friendly staff and it was in a great location! we walked to everything we wanted to see and there was all kinds of great restaurants to choose from!
Janette
1 晚行程
10/10
Craig
3 晚行程
10/10
great stay great hotel
john
3 晚行程
10/10
Love the room set up and the closeness to downtown.
Lisa Calder
5 晚家庭旅程
10/10
Sixto
1 晚行程
10/10
Carman
1 晚家庭旅程
2/10
Marlon
1 晚商務旅程
6/10
Making up rooms is always hit or miss, no policy given but it looks like they come in twice a week...not what you expect for $200 a night. Breakfast is lame...bacon down to once a week now. Should have bacon or ham available every morning. Turkey sausage and chicken apple sausage are getting long in the tooth. Stayed in this hotel at least 6 times in the last 5 years.
Thomas
6 晚家庭旅程
10/10
Great location. Clean room. Comfortable. Fast valet service.
elizabeth
1 晚行程
10/10
Sam
1 晚行程
10/10
My king room was awesome! Huge comfy and had everything we needed.
Kathy
1 晚浪漫旅程
10/10
Everyone and I mean everyone who works there is friendly and make you feel at home. It started with parking the car. The young boy RED, my nick name for him was awesome!! It all starts there!! Thank you
Frank
2 晚行程
10/10
Diane
2 晚行程
10/10
Charlene
1 晚商務旅程
10/10
Excellent super clean great staff all around excellent
Aldavid
2 晚行程
10/10
My husband and I really enjoyed our stay at this hotel. We stay at different hotels throughout the year and this one left us with no concerns or issues. From check in to the delicious breakfast to the quiet atmosphere and the beautiful decor. It was a lovely experience we will be returning.
Tabatha
3 晚浪漫旅程
8/10
Nice big rooms which is the selling point when traveling with kids. Only issue is the pool. It is ridiculously small and not at all appropriate for a hotel of this size - especially a hotel geared for families.
Kristen
3 晚家庭旅程
8/10
Shower water was cold, took ten minutes to warm up.
Karen
2 晚行程
10/10
Nice place to stay with good proximity to venue.
Cameron
1 晚行程
8/10
Stayed on this property several times. This is my go to when visiting Greenville. The only problem I had was at check in. When we got to our room they had given us a room that had not been cleaned. The beds were unmade and there was pizza boxes on the counter and empty soda bottles. I called front desk and we had to trek back down to be checked into another room. They gave us free water for our trouble. That was a bit of a turnoffs.