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Hotel Blue Star Cancun

3.5 star property
Escape to this rooftop retreat where relaxation meets adventure. Enjoy a drink at one of two bars or soak up some sun by the pool.

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Photo gallery for Hotel Blue Star Cancun

Exterior
Lobby sitting area
Outdoor spa tub
Reception
Bathroom sink
In the heart of Downtown Cancun, Plaza 28 offers a vibrant getaway. Start your day with continental breakfast and unwind in the spa tub or by the outdoor pool with sun loungers and umbrellas. With free WiFi, dry cleaning services, and concierge assistance at your fingertips.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Pool
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Hot tub
  • Pool bar
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
The current price is HK$523
HK$663 total
includes taxes & fees
5 Mar - 6 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Private spa tub

Deluxe Room

Highlights

Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

Highlights

Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

Highlights

Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 4
  • 2 Double Beds

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  • Pool
  • Parking available
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7.6 out of 10, Good, (1270)
The price is HK$600
HK$756 total
includes taxes & fees
30 Mar - 31 Mar
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About the area

Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 10 min walk - 0.9 km
  • Las Palapas Park - 18 min walk - 1.5 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Cancun Mall - 5 min drive - 3.3 km
  • Puerto Cancun Marina Town Center - 5 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tacos Rigo - ‬2 min walk
  • ‪Burger St. - ‬5 min walk
  • ‪La Patrona Cocina Urbana & Tacos - ‬5 min walk
  • ‪Checándole - ‬5 min walk
  • ‪Jugos Verdes - ‬7 min walk

About this property

Hotel Blue Star Cancun

Hotel Blue Star Cancun features a rooftop terrace and puts you within a 15-minute walk of Plaza 28. The restaurant is a perfect spot to grab a bite to eat, and you can unwind with a drink at one of the 2 bars/lounges or visit the Hot tub for a relaxing end to the day. An outdoor pool, a poolside bar and a snack bar/deli are other features.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 5 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
    • On-site carport
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • 24-hour pool access

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 40-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 450 per vehicle. Maximum occupancy 2
  • Credit card charges are subject to an extra charge of 5 per cent

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International

Also known as

Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Does Hotel Blue Star Cancun offer free cancellation for a full refund?

Yes, Hotel Blue Star Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Blue Star Cancun?

Yes, there's an outdoor pool. Guests have 24-hour pool access.

Are pets allowed at Hotel Blue Star Cancun?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Blue Star Cancun?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Hotel Blue Star Cancun?

Yes, an airport shuttle is available. The charge is MXN 450 per vehicle.

What are the check-in and check-out times at Hotel Blue Star Cancun?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an on-site casino at Hotel Blue Star Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (5-min drive) are both nearby.

What is there to do at Hotel Blue Star Cancun and nearby?

Hotel Blue Star Cancun has 2 bars and an outdoor pool, as well as a hot tub.

Are there restaurants at or near Hotel Blue Star Cancun?

Yes, there's an on-site restaurant.

What's the area around Hotel Blue Star Cancun like?

Hotel Blue Star Cancun is in Downtown Cancun, a short 10-minute walk from Plaza 28 and 8 minutes' walk from Extreme Adventure.

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Hotel Blue Star Cancun Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Great staff and good breakfast
Iris Cassandra, 2-night trip

2/10 Poor

We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Aziz, 7-night trip

10/10 Exceptional

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Angel, 8-night trip

10/10 Exceptional

More than satisfied!
Amazing place! Super nice staff & the rooms were 10/10.
Lauren, 2-night trip

6/10 Good

Family vacay in Mexico
The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Sheree, 7-night trip

8/10 Very good

This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Theresa, 3-night trip

2/10 Poor

Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Maria, 1-night trip

2/10 Poor

no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Sandra, 1-night trip

6/10 Good

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

10/10 Exceptional

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Catherine, 2-night trip

10/10 Exceptional

PRISCA, 1-night trip

8/10 Very good

Da pra arrumar mais barato
O custo era interessante a localidade também interessante mas o café da manhã é fraque cimo. Minha estratégia foi usar esse hotel para fazer os passeios e não ficar muito nele, limpeza boa o quarto bom, banheiro bom mas o café precisa melhorar absurdamente. Eles vendem proteínas no café continental não tem proteínas. No mais o atendimento é bacana, a limpeza rola legal todo dia.
Carlos, 5-night trip

8/10 Very good

Nadine, 3-night trip

8/10 Very good

Irma garcia, 6-night trip

6/10 Good

Rafael, 1-night trip

8/10 Very good

Hector, 2-night trip

4/10 Fair

Hotel classificado como 4 estrelas é não é!
Normalmente procuramos por hoteis 4 estrelas, pois já tivemos problemas com hotéis 3 estrelas. Este hotel é hotel de bairro, fora do centro turístico de Cancun, local estranho à noite e longe de ser um hotel 4 estrelas, 2 estrelas seria o mais adequado. Não tivemos problemas, quarto limpo, porém barulho no quarto ao lado incomodou. Não valeu o preço que pagamos para dormir uma noite visando pegar o avião pela manhã.
Guilherme, 1-night trip

2/10 Poor

Rosa Berenice, 1-night trip

6/10 Good

Antonio, 4-night trip

10/10 Exceptional

Kamilla, 1-night trip

2/10 Poor

Decepcionante ...
O atendimento excelente é ofuscado pela falta de transparência com o café da manhã.. anunciam café da manhã incluído, mas na verdade é apenas pão torrado com manteiga . Pra comer de verdade no desjejum tem que pagar caro ... O quarto não oferecia frigobar ( um incômodo que eu já sabia ) , e o hotel nao vendia água mineral ( surpresa desagradável ) . Solução: ter que sair do hotel toda hora pra comprar água gelada . Estressante .
6-night trip

8/10 Very good

Lit très confortable. Chambre spacieuse et moderne . Petit déjeuner compris mais il faut payer pour extra. Ce n est pas un incontournable mais pour un booking de dernière minute c' est convenable.
billy-yanick, 1-night trip

2/10 Poor

Kassem hussein, 1-night trip

6/10 Good

Mégane, 9-night trip

4/10 Fair

Joey, 3-night trip