我可否免費取消Dos Ceibas Tulum 感覺良好酒店的預訂，並獲發全額退款？

可以。Dos Ceibas Tulum 感覺良好酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

Dos Ceibas Tulum 感覺良好酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Dos Ceibas Tulum 感覺良好酒店是否設有店內泊車位？

是的。泊車位也許數量有限。

Dos Ceibas Tulum 感覺良好酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每間客房單程 USD130.00。

Dos Ceibas Tulum 感覺良好酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：22:30。退房時間為 12:00。住宿可提供零接觸登記入住與退房服務。

Dos Ceibas Tulum 感覺良好酒店店內與附近有什麼好玩？

歡迎暢玩潛水及滑浪風帆等附近活動。店內其他休閒康樂節目包括瑜伽班。你可享用 SPA，同時充分善用SPA 服務及花園等其他設施/服務。

Dos Ceibas Tulum 感覺良好酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

Dos Ceibas Tulum 感覺良好酒店附近區域有何特色？

從Dos Ceibas Tulum 感覺良好酒店出發，短短 1 分鐘步程可到圖倫海灘，15 分鐘步程即達Sian Ka'an 生物圈保護區。

圖倫Dos Ceibas Tulum 感覺良好酒店優惠

Q: Dos Ceibas Tulum 感覺良好酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: Dos Ceibas Tulum 感覺良好酒店是否設有店內泊車位？

是的。泊車位也許數量有限。

Q: Dos Ceibas Tulum 感覺良好酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

8/10 很好

2025 年 8 月 10 日

Yagmur (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 8 月 3 日

Fabrizio (2 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 5 日

L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues

Marie-Eve (2 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 6 月 29 日

astrid (3 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 5 月 31 日

Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!

Bernie (2 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 4 月 23 日

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

Liz (9 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 18 日

Francisco at the restaurant was amazing! Friendly and attentive all the time

Nabil (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 16 日

Relaxing

Daniel (1 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 1 月 30 日

Lucas A. (2 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2024 年 12 月 20 日

No refund as stated

I got sick and had to cancel my reservation . I was told with proof of illness I would get a refund. They lied and never gave it to me after approving my doctor's note and saying they would. It's been a very annoying process no one is getting back to me and there are arguing between hotels.com and the hotel directly This has been a very negative experience and I am extremely frustrated

4 晚行程

Hotels.com 真實旅客評價

4/10 一般

2024 年 12 月 10 日

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

Anthony (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2024 年 11 月 30 日

Sergio (1 晚商務旅程)

Hotels.com 真實旅客評價

6/10 不錯

2024 年 11 月 4 日

particolare pero’ non. sapevo che essendo un eco hotel non si potesse usare l’asciugacapelli. in piu’ un paio di volte e’ mancata corrente ed acqua. stanze molto umide… lenzuola e vestiti sempre bagnati colazione scarna… va aggiunto sempre qualcosa extra buona posizione sul mare mero’ qualche miglioria da fare c’e’

Alberto (7 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 10 月 6 日

Beautiful place

ZENIA (3 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2024 年 7 月 30 日

El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos

Rebeca (2 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2024 年 6 月 13 日

Expedia 真實旅客評價

4/10 一般

2024 年 6 月 1 日

Es un hostal, no un hotel. No tiene aire acondicionado ni tampoco ventiladores, el cuarto es un horno y no se puede dormir. Todo lleno de arena. La cama incomodísima, el agua salada, imposible bañarse. Hay que caminar en arena, y en oscuridad para llegar al cuarto. A las siete de la noche todo se cierra y todos los empleados se van. Los meseros te piden pagar las cuentas aparte, en efectivo con precios distintos. Una pesadilla. Y para colmo la playa llena de sargazo

ISABEL (3 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2024 年 4 月 30 日

Lovely!

I somehow didn't realize the hotel was eco-friendly when I booked, so I got nervous when they said there was no AC. It turned out to be totally fine because the beach side is so breezy it stays cool and relatively bug-free. The restaurant service and food was good. The beach view was lovely, and easily accessible.

3 晚行程

Hotels.com 真實旅客評價

6/10 不錯

2024 年 3 月 28 日

Hanna (1 晚行程)

Expedia 真實旅客評價

8/10 很好

2024 年 2 月 29 日

Vanessa (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 2 月 7 日

We love everything about Dos Ceibas and hope to come back next year.

Deborah (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 2 月 2 日

Wunderbares Hotel

Andrea (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2024 年 1 月 30 日

Gonzalo (5 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2024 年 1 月 8 日

Do not take a chance and stay here. We arrived hungry tired and after a long day of travel on New Years Eve eager to freshen up and go celebrate. What we arrived to was a security guard (no staff) that did not speak english and that the property had sold our room. No one showed up from the staff to help us. We had to stay on the phone with Expedia for hours and could not leave wifi. We were offered no water, no food and had not eaten or drank for hours. By 12 midnight we had given up, expedia could not find us another hotel within 15 miles that was vacant and we had to sleep on the beach with all our stuff in the wind. The next morning we ate breakfast at the hotel and again staff never addressed us or said a think. Not even a simple "I'm sorry". They simply DO NOT CARE. We found another hotel for the rest of the week and were treated with care, thank God. I would never take a chance on this place just simply based on pure basic customer service.

Nicole (6 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2023 年 12 月 25 日

Great gem in Tulum!

Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!

Manasi (3 晚家庭旅程)

Hotels.com 真實旅客評價

Dos Ceibas Tulum 感覺良好酒店

Dos Ceibas Tulum Feel Good Hotel

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Dos Ceibas Tulum 感覺良好酒店

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常見問題

我可否免費取消Dos Ceibas Tulum 感覺良好酒店的預訂，並獲發全額退款？

Dos Ceibas Tulum 感覺良好酒店是否允許寵物入住？

Dos Ceibas Tulum 感覺良好酒店是否設有店內泊車位？

Dos Ceibas Tulum 感覺良好酒店是否有提供機場接駁車服務？

Dos Ceibas Tulum 感覺良好酒店的登記入住及退房時間為何？

Dos Ceibas Tulum 感覺良好酒店店內與附近有什麼好玩？

Dos Ceibas Tulum 感覺良好酒店內或附近是否設有餐廳？

Dos Ceibas Tulum 感覺良好酒店附近區域有何特色？

評價

Dos Ceibas Tulum 感覺良好酒店的評價

很好

8.4

9.2

8.8

8.8