First all we did not slept there, we did not wanted to risk our health or infect our house upon return. When we arrived at the room, i went to the bathroom, toilet paper roll was almost empty, when i reached under the sink, the TP roll was stuck to the bottom of the cabinet, i pulled it and a dozen of cockroaches fled from it, the roll is full of bug eggs. Upon better examination, there was 2 other toilet paper roll above the sink on a shelve near the light, this tells me the owner knows about this issue.
I called them around 6:30 PM, the manager was not there, told me i would receive a call back same day and at 11:30 pm i decided to drive back to MTL overnight. I tried to speak to a manager for 2 weeks and he was never available even when i called back at the time they told me to call back.
I was never able to get a full refund, they offered 25%... its insulting! There was dust and hair behind the toilet, i squashed 1 of the cockroaches, there has been some water damage and never properly cleaned it.
This was the dirtiest rental i've had in my lifetime, i can't believe they rent this, that place is to avoid completely.
note: this was an appartment rental.
I would give minus stars if i could, they should not be allowed to rent and have an hotel license. There was a time where Hotel.com would only get good stays buts it looks they do not filter anymore!