6/10 Good
6 October 2024
Nice villa and suites… marred by inflexibility
Stayed here 6 days during a work-vacation combo. The villa was lovely and our suite spacious and clean (except for the dead bugs behind the tv that eluded daily cleaning). The bed was not terribly comfortable with only one pillow each. Expectations got managed early on when we tried to shift our trip forward one day (same stay duration, just a day later) and add a day. Even though hotels.com made the change, the villa let us know they‘d charge us for the first, unused night anyway. They also let us know after booking the non-refundable trip that their reception/check-in was only until 6 pm. We had planned for a scenic train ride from Zurich but due to train strikes couldn’t tell the hotel an exact arrival time, which they demanded. So we rented a car for an extra 2,000 Euro. The room had relatively little appointments. Bundled with a limited hour reception that was always closed by the time we got in from our conference, the whole trip felt scheduled around their staff, which wasn’t relaxing. For example, we didn’t get wine glasses and corkscrew until we finally could sync up with the hotel staff on the last afternoon. The spa was nice, but cost extra and we were mostly worried about being on time for our designated one hour slot. The camera in the spa and 5-page waiver and rules was also a bit much. Lastly, they take breakfast end time seriously, even if you just want a cappuccino to go, as all amenities end like clockwork unless pre-scheduled. Front desk staff was pleasant.
Mario
Mario, 6-night business trip
Verified Hotels.com guest review
