Quite simply, this was the worst hotel I have ever experienced, and I stay in many hotels a year for business. The fact that this is reasonably close to the Messe is all that they offer, but they inflate the price to extortion level whenever a fair is on. Now this I sort of understand, as it is simple supply/demand economics, but I booked one of their best rooms and paid in advance. Upon check-in I was told that my room choice was not available and was given a small single room without offer of refund. Through a serious of almost comedy language barriers I am always told tomorrow, tomorrow many times and 3 weeks later still have yet to see a refund. This is not acceptable, I feel cheated, like I have been stolen from.
Another shocking fact is when the rooms are cleaned, ALL rooms in the hotel are left not only unlocked but the doors wide open for a few hours during the day. Even occupied rooms with suitcases on beds and personal belongings visible in the room. This is massive security risk. Again totally not acceptable.
I have to laugh off the outrageously bad running of the hotel as this I had never experienced before but it did remind me of Fawlty Towers (Old UK TV comedy series)....AVOID THIS HOTEL AT ALL COSTS