Blvd Kukulkan Km 19.5, Zona Hotelera, Cancún Plaza Condominiums, Cancun, QROO, 77500
What's nearby
El Rey Ruins - 19 min walk - 1.6 km
Iberostar Cancun Golf Course - 1 min drive - 1.2 km
Delfines Beach - 2 min drive - 1.9 km
Ventura Park Cancun - 6 min drive - 6.4 km
Riviera Cancun Golf Resort - 8 min drive - 6.8 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive
Restaurants
Arena Sports Bar - 7 min walk
Zai - 16 min walk
Sun Palace - 2 min walk
La Hacienda Restaurant - 5 min drive
Soluna Bar - 5 min drive
About this property
Entire place
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Ocean View Apartments – Increíble
Ocean View Apartments – Increíble puts you a short five-minute drive from Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Guests can take a dip in the outdoor pool and indulge in massages. A poolside bar and a terrace are other highlights, and apartments offer nice touches such as designer toiletries and Select Comfort beds with Egyptian cotton sheets.
Languages
English, Italian, Portuguese, Spanish
At a glance
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (18 years old and younger) are not allowed
No cots (infant beds)
Pets
Pets not allowed
Property amenities
Beach
Private beach
Beach umbrellas
Beach towels
Beach sunloungers
Pool/Spa
Outdoor pool
Umbrellas
Sunloungers
Massages
Spa services
Internet
Free WiFi
Parking and transport
Free self-parking on site
Wheelchair-accessible parking available
On-site parking includes off-street options
Food and drink
Microwave
Coffee/tea maker
Toaster
Electric kettle
Dining
1 swim-up bar and 1 poolside bar
Minibar
Bedrooms
Premium bedding
Egyptian cotton sheets
Select Comfort bed
Pillow menu
Bed sheets provided
Bathrooms
Hairdryer
Designer toiletries
Toilet paper
Shampoo
Soap
Towels provided
Entertainment
30-inch smart TV with digital service
Outdoor areas
Terrace
Garden
Outdoor furniture
Laundry
Laundry facilities
Laundry detergent
Work spaces
Laptop workspace
Comfort
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Handrails in stairwells
Step-free path to entrance
Wheelchair-accessible
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Designated smoking areas (fines apply)
Services and conveniences
Safe
Iron/ironing board
Virtual front desk
Location highlights
Near the ocean
Near the sea
On the waterfront
Things to do
Outdoor pool access neaby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
Individually decorated
Individually furnished
Eco-friendly cleaning products provided
Connecting/adjoining rooms avaliable
Property does not allow children
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Fees & policies
Refundable deposits
Deposit: USD 250 per accommodation, per stay
A damage deposit of USD 250 will be collected before check-in
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Cleaning fee: USD 39 per accommodation, per stay
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Does Ocean View Apartments – Increíble offer free cancellation for a full refund?
Yes, Ocean View Apartments – Increíble does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ocean View Apartments – Increíble?
Yes, there's an outdoor pool.
Are pets allowed at Ocean View Apartments – Increíble?
Sorry, pets aren't allowed.
Is parking offered on site at Ocean View Apartments – Increíble?
Yes, there's free self parking. On-site parking includes off-street options.
What are the check-in and check-out times at Ocean View Apartments – Increíble?
Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at Ocean View Apartments – Increíble and nearby?
Ocean View Apartments – Increíble has a private beach, an outdoor pool and spa services, as well as a garden and access to a nearby outdoor pool.
What's the area around Ocean View Apartments – Increíble like?
Ocean View Apartments – Increíble is located on the waterfront in Zona Hotelera, a short 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 19 minutes' walk from El Rey Ruins.
Ocean View Apartments – Increíble Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
7.8/10
Staff & service
7.2/10
Amenities
7.4/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
10/10 Exceptional
20 July 2024
Location! Location!
Enzo
Enzo, 4-night trip with friends
Verified Expedia guest review
8/10 Very good
19 March 2024
Mario
Mario, 4-night trip
Verified Expedia guest review
6/10 Good
17 March 2024
Eziuz
Eziuz, 1-night trip
Verified Hotels.com guest review
2/10 Poor
10 February 2024
Wosrt experience. Waited at main gate for two hours. Host forgot to send us room number and code. Then a shady lady came to show us the room took $350 cad deposit on top of room charges that we paid and left without the details.
Stove wire was broken i text to host to let her know and get fixed. She blamed on me. Still waiting on my deposit to get back.
Jaspreet
Jaspreet, 2-night romance trip
Verified Expedia guest review
4/10 Fair
8 February 2024
Check in was easy and well communicated but that was the only good thing about this stay.
3 of us stayed in the room, which had been stated in our booking but the room only had towels for 2. Both times when I WhatsApped for 1 more it was said there was no one available at the time to provide me one . When I went down to reception, they told me they couldn’t provide me anything as the room we were in wasn’t part of the larger complex - so only communication was through WhatsApp.
There was a long thick hair attached to one of the mugs when we arrived, a swimsuit hygiene liner still stuck to the cupboard, the stovetop didn’t work and it appeared that someone had cooked eggs in the kettle? (Long white stringy things on the inside sides of the kettle). There was also a mystery cupboard above the wardrobe that looked to be full of old used towels.
We had booked for 7 nights but only stayed 3 before we decided we just had to go somewhere else
Hannah
Hannah, 7-night trip with friends
Verified Expedia guest review
8/10 Very good
5 February 2024
The best part is the view. It is rso gut with n the beach. Great for a quick getaway.
ZINA
ZINA, 1-night romance trip
Verified Expedia guest review
6/10 Good
4 February 2024
Property is great. Rooms are very dated and ours was very dirty.
Brian
Brian, 3-night trip
Verified Expedia guest review
10/10 Exceptional
6 November 2023
Increíble! Estoy muy satisfecha con el alojamiento, no tuvimos ningún contratiempo, todos fueron muy amables, el cuarto muy limpio y la vista al mar maravillosa!
De mi parte muy recomendado.
Patricia
Verified Orbitz guest review
10/10 Exceptional
2 October 2023
Marina
Marina, 3-night trip
Verified Expedia guest review
10/10 Exceptional
26 September 2023
Amazing balcony view! I had a relaxing 4-night stay ☺️
Leslie Gwynne
Leslie Gwynne, 4-night trip
Verified Expedia guest review
2/10 Poor
9 August 2023
I did reservation for a hotel and I paid.
The system changed the date for some season and I wasn’t able to change the date on the reservation.
I contacted to customer services and they said no able to contact to the hotel they no have correct number .I was talking to 3 different customer service representative nobody helped me
They said I’m not able to change date for my hotel reservations
I lost my money I will never use this company again
szabolcs
szabolcs, 1-night family trip
Verified Expedia guest review
4/10 Fair
20 July 2023
FERNANDO
FERNANDO, 4-night trip
Verified Expedia guest review
10/10 Exceptional
5 July 2023
Todo excelente, tanto el trato de las personas como la ubicación todo esta muy accesible!!
Sergio
Sergio, 5-night romance trip
Verified Expedia guest review
6/10 Good
21 June 2023
Gloria
Gloria, 9-night trip
Verified Expedia guest review
10/10 Exceptional
11 June 2023
INCREDIBLE views is correct! 😍 Some of the common areas need to be updated (like missing ceiling tiles, so I had my doubts when I first walked around to get to my room) but I’m rating the room - you CANNOT beat the views and the service was GREAT! Very easy check in, fast communication and I absolutely LOVED the unit I was assigned. It has been COMPLETELY remodeled and will be staying here again. Room was very comfortable and well-equipped. Waking up to that view is the best thing and the pool is amazing as well. I give the host 10 stars for the quick responses/communication and checking in to see if I needed anything. Housekeeping was good. I felt at home and I’m looking forward to booking here again soon.
Ariadna
Verified Expedia guest review
8/10 Very good
16 May 2023
The shower área to danger ,to slippery
antonio
antonio, 3-night family trip
Verified Orbitz guest review
6/10 Good
4 May 2023
Ajil
Ajil, 6-night trip
Verified Expedia guest review
10/10 Exceptional
3 May 2023
Abbey
Abbey, 4-night trip
Verified Expedia guest review
8/10 Very good
16 April 2023
monica
monica, 2-night trip
Verified Orbitz guest review
10/10 Exceptional
31 January 2023
Oceanview beautyful . Restaurant not good, and very expensive, bad food quality.
Jesus
Jesus, 1-night family trip
Verified Expedia guest review
6/10 Good
17 January 2023
The pool area was awesome. Close beach access
Lisa
Verified Orbitz guest review
10/10 Exceptional
20 December 2022
JUST GREAT WE ARE COMMING BACK
RICARDO
RICARDO, 2-night trip
Verified Hotels.com guest review
4/10 Fair
28 March 2022
Property needs serious renovations. Customer service is hard to reach.
Adrian
Adrian, 2-night family trip
Verified Expedia guest review
8/10 Very good
21 July 2021
The location was beautiful and the pool was in a perfect position to see the beach while in the pool!
Security staff were amazing at keeping up on items and people during our stay, so that other visitors were comfortable and not doing something against any rules.
The room was nice but needed a few hours of work to get the ac working properly. A new coffee pot was requested (twice) but we weren’t able to get one as a replacement. Overall, the stay was perfect for the amount we paid and dispute the issues, would stay there again.
Verified traveller
6-night family trip
Verified Expedia guest review
4/10 Fair
29 May 2021
Picture waking up to a clogged toilet overflowing your room floor....management over text...only reply was “passing the report to the local person”...
I wouldn’t stay there not even for free