6/10 Good
18 December 2024
A Mixed Stay
I've stayed at The Manhattan several times now over the past 5 years. I mostly stay because of its prime location that's often nearby everything I need. But that doesn't mean that all is perfect with the property either. I've usually had friendly service with those who work the front desk and around the lobby and for that I'm happy.
But upon getting up to our room, there were clear revisions going on to the room that weren't quite complete, most evident by a picture that one could tell was once hanging on the wall but was no longer there. The lack of plugs and no mini fridge in the room are always a letdown, but we make due. There was a moment where there no hot water for everyone in the building and that became rather inconvenient, but was fixed within at least a couple of hours. I'm willing to overlook little cosmetic blushes around the building when at the end of the day, I'm not in NYC to be in the hotel all day. But I haven't noticed things getting much better for the overall condition of the property in my numerous stays here over the years. This hotel will always be special for helping to be a part of great memories in New York, but time will tell if I'll continue to stay here in the future.
Andrew
Andrew, 2-night family trip
Verified Hotels.com guest review
