6/10 Good
10 January 2024
Not what it used to be !!
We stayed at this place after having such a lovely experience previously. However, this stay was very disappointing. We opted for upsell to the 5 BR villa on check-in which looked lovely in the pictures, but were stuck with a villa that stunk of sewerage the whole time! We reported it and to the credit of the villa manager he tried to get the problem fixed but unfortunately the problem remained until we checked out.
It is understandable that problems can arise at times, but what was most disappointing is that despite our grievances, all we were offered as compensation was the difference between our original booking and the upsell amount.
Management of the resort did not bother to attend to us and would send the villa manager each time even though the problem was not fixed. The ground staff Phian, Abul and our villa manager Juna were nice and attentive and did what they could, but the resort management on this occasion was very poor. This has turned us off returning anytime in the near future which we are sad about.
Hopefully management pick up their game and make this place worth it like it used to be.
Omar
Omar, 3-night family trip
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