The office was unmanned the entire time we were there, Fri night - Mon morning. There is a sign on the door with a number to call, but nobody you could speak to face-to-face. The hotel is dated, but clean. It cracked me up that we had a full kitchen, complete with stove. But very few dishes, I think one frying pan, and 2 spoons and 2 was it for silverware. I should have been working this weekend, but we didn’t have an internet connection. I reported it on Saturday and asked again on Sunday, but no luck… so there I was at McD’s for hours on end because I couldn’t get a refund and move to another hotel…. Nice if you just need a place to sleep, but I wouldn’t recommend if you plan to spend any time in the room.