4/10 一般
2025 年 8 月 7 日
Urine smell
Location..about 10mins walk to Sauble Beach, very convenient. Staff are friendly however we were not so comfortable on our stay. The a/c was just a portable a/c and was not enough to make the whole room cool. It was warm in the bedroom coz the a/c was in the living room.Also the room smelled of urine. When we first got in the room, I thought it was just a funny smell probably from some cleaning chemicals. However when we got back after some time we're out for a swim, it was clearly urine smell. It wasn't coming from the bathroom as bathroom was clean. The office was already closed so we got nowhere to complaint. The following day I told one of the staff about it. I was told the family who occupied the room prior us has small kids so maybe they made a mess. There was no resolution offered so I just asked for a disinfectant spray, it may help. I was then given an air freshner spray, that's all they had. We then had to endure the smell for another night. On our 3rd day which is our check out day, I spoke to the lady who checked us in, she was aware of my concerns but instead of apologising, she told me there were no kids prior us, and she can't believe the room smells. As for the a/c she thought we closed the bedroom door that's why we felt warm in the bedroom. Well we didnt close the bedroom door but it was still warm and uncomfortable. It would have been nice if there was at least an apology. But we didnt receive any.We stayed at Evergreen room.
regina
regina (2 晚家庭旅程)
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