The booing process was smooth. We booked a deluxe room. Upon arrival we were sat down and told the rooms were being renovated, so there was no room available for us. NO EMAIL OR MESSAGE was sent in advance to notify us and we booked way ahead of time.
We were offer another hotel, lower class. They took us to see the room, it was dark and smelling of moth balls. There were cockroaches in the lobby. We refused to stay there. After making us wait for a long time we were told that after all the managemnet found us a room. Looked like they overbooked as we got a bigger room than what we paid for.
The overall process was very unpleasant, having to fight for what we already paid for and walk over to a different place. The staff was semi pleasant but clearly not happy that we didn't settle. It all smelled a bit fishy, you just had a feeling they were not honest with you.
As for the hotel it was decent, but not as nice as described. From the outside on the ocean side it actually looks horribly neglected.The room was clean but smelled a bit, the breakfast was ok. Had to wait a long time. I would not go back to this place. Find something else !