This was my first stay here and I enjoyed it immensely.
I've never had such an experience before so I was a bit all thumbs about it... but the staff we're exceptionally helpful.
Naturally, I read the reviews before I booked, and I want to address some of the things I read there:
1. Yes, there was a bright light that kept going on and off outside my window: it was a security light. It is not the fault of the staff that it was being triggered by whatever was going on outside.
*When I travel, I wear something over my eyes to keep out any light, and I recommend everyone do the same.
2. Yes, it was noisy at times: you're in the middle of downtown Toronto, so it is to be expected.
*Along with bringing something for my eyes, I also bring ear plugs which help keep out most noises.
3. If "The area around the property" means the area beyond the property's boundaries, it did not get 5 out of 5 stars because it looks rather out of sorts... and it, too, is not the responsibility of the staff. There was also maintenance work being done on the building beside it, again, not the responsibility of the staff.
And finally: If you are expecting something like of the Ritz- Carlton, this is not the place for you: it is a traveler's hostel... basically, a place for you to lay your head, wash up, and do a load of laundry as you need it.
Keep these things in mind, and you will have a good stay.
And my last piece of advice: be kind to the staff.