Immerse yourself in Lisbon's vibrant energy at My Story Hotel Ouro. Unwind with a drink from the bar, indulge in Portuguese cuisine, or explore the on-site shopping mall. With free WiFi and multilingual staff, this hotel near Avenida da Liberdade offers convenience and connection.
Casa Portuguesa do Pastel de Bacalhau - 1 min walk
Cotidiano - 2 min walk
Cafetaria São Nicolau - 1 min walk
Restaurante Japonês KIKU - 2 min walk
Merendinha Bar - 1 min walk
About this property
My Story Hotel Ouro
My Story Hotel Ouro offers a fantastic location, putting you a short five-minute walk from Rossio Square and Commerce Square. Guests looking for a bite to eat can visit My Story Hotel Ouro, which serves Portuguese cuisine and is open for lunch and dinner. A bar/lounge and a snack bar/deli are other highlights. Fellow travellers say great things about the helpful staff and central location. Public transportation is only a short walk: Rua da Conceição Stop (28E) and Baixa-Chiado Station are only steps away.
Languages
English, French, Portuguese, Spanish
At a glance
DONE
Hotel size
51 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No on-site parking
DONE
Transfers
Airport shuttle on request (available 24 hours a day)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Snack bar/deli
Travelling with children
Children stay for free (see details)
What to do
Bike rentals nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Television in common areas
Designer shops on-site
Shopping centre on-site
Accessibility
Lift
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Accessible airport shuttle
Well-lit path to entrance
Step-free path to entrance
Hardwood flooring in room
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
My Story Hotel Ouro – This restaurant specialises in Portuguese cuisine and serves lunch and dinner.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
Airport shuttle service is offered for an extra charge of EUR 25 per room (one-way)
Children & extra beds
Airport shuttle service for children up to age 12 costs EUR 25 (one-way)
Policies
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Property Registration Number 7845
Also known as
My Story Hotel Ouro Lisbon
My Story Hotel Ouro
My Story Ouro Lisbon
My Story Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon
Frequently asked questions
Does My Story Hotel Ouro offer free cancellation for a full refund?
Yes, My Story Hotel Ouro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at My Story Hotel Ouro?
Sorry, pets aren't allowed.
Is parking offered on site at My Story Hotel Ouro?
Sorry, there's no on-site parking at My Story Hotel Ouro.
Is an airport shuttle service offered by My Story Hotel Ouro?
Yes, an airport shuttle is available. The charge is EUR 25 per room one-way.
What are the check-in and check-out times at My Story Hotel Ouro?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at My Story Hotel Ouro?
No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What is there to do at My Story Hotel Ouro and nearby?
Have fun during the warmer months with activities nearby such as cycling.
Are there restaurants at or near My Story Hotel Ouro?
Yes, My Story Hotel Ouro offers Portuguese cuisine.
What's the area around My Story Hotel Ouro like?
My Story Hotel Ouro is in Lisbon City Center, a short 1-minute walk from Rua da Conceição Stop (28E) and 5 minutes' walk from Rossio Square. Our travellers say that the local area is very central.
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My Story Hotel Ouro Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Room
Location
Service staff
Breakfast
Restaurant
Shopping center
Attraction
Transportation
Luggage
Bathroom
What guests liked
The breakfast buffet offered a wide variety of excellent choices and was a highlight of the stay. (12 reviews)
The property's restaurant offered an excellent breakfast buffet with many choices and attentive staff. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
17 Jul 2025
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Heidi
Heidi, 3-night trip
10/10 Excellent
16 May 2025
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Kitt
Kitt, 2-night trip
10/10 Excellent
14 Mar 2025
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
fiona
fiona, 4-night trip
10/10 Excellent
28 Aug 2024
Great location, friendly staff and a very pleasant stay.
Martin
Martin, 2-night trip
8/10 Good
2 Feb 2025
Good
Ok hotel in a really good location. Good international breakfast.
Verified traveller
4-night trip
10/10 Excellent
29 Nov 2024
love the location
Pamela
Pamela, 2-night trip
8/10 Good
20 Oct 2024
City centre stay
Good location, clean, nice bar, great breakfast.
Nigel
Nigel, 4-night trip
10/10 Excellent
24 Oct 2024
Clean, great service and best location!
Luis
Luis, 5-night trip
8/10 Good
8 May 2024
good hotel great location
LYNETTE
LYNETTE, 2-night trip
10/10 Excellent
18 Oct 2023
Great place to stay
Yuk Lung
Yuk Lung, 3-night trip
10/10 Excellent
6 Jul 2024
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Susannah
Susannah, 4-night trip
10/10 Excellent
21 Nov 2024
Very helpful staff!
Stuart
Stuart, 6-night trip
6/10 Okay
17 Feb 2025
Very convenient if you’re going to be out and about all day and only really need to rest and freshen up in between. Room was on the smaller side. Excellent staff service, very helpful. Great location, easy to access all the main tourist points and loads of food options around. Have to say, excellent for shopping if that’s what you like!
Bhavika
Bhavika, 3-night trip
10/10 Excellent
6 Feb 2023
Great hotel and great location, highly recommend
Warren
Warren, 7-night trip
4/10 Poor
9 May 2025
Service was unfortunately poor when we thought we would get a quick drink at the hotel before going to bed. Took about 15 minutes to get my drink after my partner got hers. Forgotten about me which happens but when he realised I still waited another 10 minutes. Wouldn't normally mention it but didn't seem that busy as bar staff chatting. No hot water one morning (which also happens) so had a cold shower and we weren't told about this (although my partner was told we were). Ok breakfast. Loved Lisbon but unfortunately wouldn't stay there again.
David
David, 3-night trip
8/10 Good
22 Sept 2024
Perfect location. Small room.
Gunnar Morten
Gunnar Morten, 2-night trip
10/10 Excellent
3 Sept 2023
Excelent service, very happy with our stay
MIGUEL
MIGUEL, 3-night trip
10/10 Excellent
24 Sept 2024
Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.
Tim
Tim, 2-night trip
10/10 Excellent
1 Oct 2023
Wonderful hotel right in downtown. Great service as well.
Andrew
Andrew, 2-night trip
10/10 Excellent
11 Jun 2024
Great staff, great location
Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Steve
Steve, 1-night trip
10/10 Excellent
15 Oct 2024
Excellent location. Very friendly and efficient staff. Some of our party had water/custard tarts/robes & slippers but not our room…not a big issue but inconsistent. Overall, perfect accommodation for our time in Lisbon.
Philip
Philip, 4-night trip
10/10 Excellent
15 May 2024
The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Isabella
Isabella, 3-night trip
10/10 Excellent
30 Aug 2022
Ive stayed twice now, i love it here
Diana
Diana, 1-night trip
10/10 Excellent
28 May 2024
Relaxing stay. Very clean. Lovely helpful staff.
Susan
Susan, 1-night trip
10/10 Excellent
31 Jul 2024
Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.