For this Christmas vacation, we go w family and friends for our vacation in baracay, one of our big mistake is choose this hotel.
before we book this hotel, we found out only this hotel have enough room for us, we are 7 adults, 6 kids. oldest kid is 12 yrs old. before we book this hotel, we found out that the reviews is more negative comments, so we call direct to their manila reservation office and tell them our plan and age of kids, they suggest we book 4 deluxe rooms, because all room have 2 queen beds. so we book our 4 rooms thru agoda and hotels.com,
Unfortunally, when we arrived, the front dest told us that the 11 and 12 yrs old kid have to pay extra bed. but the Manila office explaination before we book is different, this time explaination is useless. All we can do is pay for it, feel not well.
we check again agoda and hotels.com web site, all the deluxe room is for 3 adult or 2 adult or 2 kids. some of the reviews of this hotel are same experience with us.
This hotel seems using this ugly method for earning money.
This hotel is not honest to their guest. WORSE EXPERIENCE.