36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
What's nearby
My Dinh National Stadium - 13 min walk
Keangnam Landmark Tower 72 - 4 min drive
Vietnam National Convention Center - 6 min drive
Ho Chi Minh Mausoleum - 9 min drive
Hoan Kiem Lake - 12 min drive
Getting around
Hanoi (HAN-Noi Bai Intl.) - 43 min drive
Ga Thuong Tin Station - 21 min drive
Ga Phuc Yen Station - 26 min drive
Ga Cho Tia Station - 28 min drive
Restaurants
Lackah - 2 min walk
Home - 4 min walk
Highlands Coffee - 3 min walk
Market Cafe - 1 min walk
Lotus coffee - 1 min walk
About this property
Crowne Plaza West Hanoi Residences
At Crowne Plaza West Hanoi Residences, you'll be within a 10-minute drive of My Dinh National Stadium and West Lake. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or hydrotherapy, and Lackah, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and an outdoor pool at this luxurious hotel, along with in-room conveniences such as kitchens and washers/dryers.
Languages
Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese
At a glance
Hotel size
131 rooms
Arranged over 19 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
WiFi and wired internet access in rooms*
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
On-site carport
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
2 restaurants
2 bars/lounges
Poolside bar
Coffee shop
Coffee/tea in a common area
Barbecue grills
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Playground
Babysitting services
Local/corner shop
What to do
Shopping
Working away
Business centre
Meeting rooms
Computer station
Conference space (9688 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
1 building/tower
Built in 2011
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Library
Television in common areas
24-hour fitness centre
An outdoor pool
Full-service spa
Sauna
Massage/treatment rooms
Traditional architecture
Accessibility
Lift
Wheelchair-accessible parking
Room amenities
Be entertained
IPod docking station
DVD player
LCD television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled) and heating
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board
Washer and dryer
Sleep well
Pillow menu
Soundproofed rooms
Turndown service
Rollaway/extra bed (surcharge)
What to enjoy
Separate living room
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free weekday newspapers
WiFi and wired internet for a surcharge
Free international and long-distance calls
Food and drink
Fridge
Microwave
Kitchen
Free bottled water
Cookware, dishes and utensils
Dishwasher
More
Daily housekeeping
In-room safe (surcharge)
Special features
Spa
Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Dining
Lackah – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Barista – On-site lobby lounge. Happy hour is offered. Open daily.
Little Korea – Overlooking the pool and garden, this restaurant specialises in Korean cuisine and serves breakfast, lunch and dinner. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Barista Outdoor – This café overlooks the garden. Open daily.
Fees & policies
Optional extras
WiFi is available in guest rooms for VND 0.01 per day (rates may vary)
Wired internet access is available in guestrooms for VND 0.01 per night (rates may vary)
Buffet breakfast is offered for an extra charge of approximately VND 485000 for adults and VND 240000 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late checkout can be arranged for an extra charge (subject to availability)
Safes in guest rooms can be used for an extra charge
Children & extra beds
Rollaway beds are available for VND 1031415.0 per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Also known as
Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences
Crowne Plaza Residences
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi
Frequently asked questions
Is there a pool at Crowne Plaza West Hanoi Residences?
Yes, there's an outdoor pool.
Are pets allowed at Crowne Plaza West Hanoi Residences?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza West Hanoi Residences?
Yes, there's free self parking.
What are the check-in and check-out times at Crowne Plaza West Hanoi Residences?
You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Crowne Plaza West Hanoi Residences and nearby?
Crowne Plaza West Hanoi Residences has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre, a picnic area and a garden.
Are there restaurants at or near Crowne Plaza West Hanoi Residences?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
Does Crowne Plaza West Hanoi Residences have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Crowne Plaza West Hanoi Residences have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Crowne Plaza West Hanoi Residences like?
Crowne Plaza West Hanoi Residences is a short 13-minute walk from My Dinh National Stadium and 7 minutes' walk from Hanoi Indoor Games Gymnasium.
Crowne Plaza West Hanoi Residences Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
Reviews
10/10 Exceptional
25 September 2019
Excellent Hotel
The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
BENJI S L
BENJI S L, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
13 August 2019
Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Supanee
Supanee, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 February 2019
the property is excellent except for the location which is far from downtown Hanoi.
Verified traveller
4-night family trip
Verified Expedia guest review
8/10 Very good
5 January 2019
This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
MDG1
MDG1, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
24 December 2018
Crown plaza Hanoi.
Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
james
james, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
15 March 2018
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 January 2016
Great service, very clean property
Excellent
Verified traveller
Verified Hotels.com guest review
10/10 Exceptional
2 September 2019
친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
친절한 직원들과 훌륭한 룸 컨디션
주변은 그냥 그래요 ㅎㅎㅎ
KEESEOK
KEESEOK, 2-night business trip
Verified Hotels.com guest review
6/10 Good
5 May 2019
Hot shower will turn into cool everytime in bath.
CHIH BIN
CHIH BIN, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
5 April 2019
크라운 호텔의 House keeping
출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다.
크라운 호텔 레지던스 시설은 만족하나..
하우스 키핑이 놀랍더라구요
첫날 일정이 바빠서 팁을 놓고가지 않았는데
어메너티가 하나도 안놓아져 있더라구요
칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다.
저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데
레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~
그런데 더 신기한게 다음날부터 팁을 놓고 가자
다 두개씩 놓여있었어요..
저희 동료 방도 마찬가지 상황이었구요
크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요.
저번 출장때는 하노이 롯데호텔에 묶었는데,
팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데
참으로 씁쓸한 경험이었습니다.
안타까운 마음에 적습니다.
개선을 해주시면 감사하겠습니다.
DA HAE
DA HAE, 4-night business trip
Verified Hotels.com guest review
8/10 Very good
3 April 2019
출장 이용 후기
주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다.
룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다.
2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.