Located near SkyCity Casino, Surf 'N' Snow Backpackers - Hostel offers a vibrant retreat. Stay connected with in-room WiFi, unwind by the TV in the lobby or challenge friends to a game of billiards. The multilingual staff and helpful tour assistance have left previous guests feeling at ease.
Queen Street Shopping District - 3 min walk - 0.3 km
University of Auckland - 6 min walk - 0.6 km
Auckland Ferry Terminal - 10 min walk - 0.9 km
Getting around
Auckland (AKL-Auckland Intl.) - 28 min drive
Auckland Remuera Station - 5 min drive
Auckland Baldwin Avenue Station - 6 min drive
Auckland Britomart Station - 10 min walk
Gaunt Street Tram Stop - 12 min walk
Daldy Street Tram Stop - 16 min walk
Halsey Street Tram Stop - 16 min walk
Restaurants
United Coffee Nation - 2 min walk
The Fiddler - 1 min walk
Yooa & Tako - 1 min walk
Federal Delicatessen - 2 min walk
The Glass Goose - 1 min walk
About this property
Surf 'N' Snow Backpackers - Hostel
You'll be in a fantastic location at Surf 'N' Snow Backpackers - Hostel, only a five-minute walk from Queen Street Shopping District and Sky Tower. Also, SkyCity Casino and University of Auckland are within a short 10-minute walk. The property is only a short walk to public transportation: Gaunt Street Tram Stop is 12 minutes away.
At a glance
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Hotel size
33 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10 AM
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Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used to book the reservation must be presented by the cardholder at check-in
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Children (17 years old and younger) are not allowed
No cots (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
No on-site parking
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Other information
Smoke-free property
Property amenities
Food and drink
Shared microwave
Shared fridge
What to do
Pool table
Services
Front desk (limited hours)
Tour/ticket assistance
Laundry facilities
Hair salon
Luggage storage
Multilingual staff
Facilities
Library
Television in common areas
Accessibility
Lift
Grab bar near toilet
Room amenities
Home comfort
Iron/ironing board (on request)
Sleep well
Premium bedding
What to enjoy
Separate living room
Freshen up
Shower only
Hairdryer (on request)
Towels
Stay connected
Complimentary wireless Internet access (speed of 25+ Mbps)
Food and drink
Fridge
Microwave
Kitchen
Stovetop
More
Shared accommodations
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Does Surf 'N' Snow Backpackers - Hostel offer free cancellation for a full refund?
Yes, Surf 'N' Snow Backpackers - Hostel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Surf 'N' Snow Backpackers - Hostel?
Sorry, pets aren't allowed.
Is parking offered on site at Surf 'N' Snow Backpackers - Hostel?
Sorry, there's no on-site parking at Surf 'N' Snow Backpackers - Hostel.
What are the check-in and check-out times at Surf 'N' Snow Backpackers - Hostel?
Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Check-out time is 10 AM. Late check-out is available for a charge. Contactless social distancing is available.
Is there an on-site casino at Surf 'N' Snow Backpackers - Hostel?
No, this hostel doesn't have a casino, but SkyCity Casino (3-min walk) is nearby.
Does Surf 'N' Snow Backpackers - Hostel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a fridge and a microwave.
What's the area around Surf 'N' Snow Backpackers - Hostel like?
Surf 'N' Snow Backpackers - Hostel is a short 10-minute walk from Auckland Britomart Station and 2 minutes' walk from Queen Street Shopping District.
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Surf 'N' Snow Backpackers - Hostel Reviews
Reviews
5.2
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
4.4/10
Cleanliness
5.8/10
Staff & service
5.4/10
Amenities
4.4/10
Property conditions & facilities
6.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Bathroom
Location
Backpackers
Building
Kitchen
Reviews
2/10 Poor
20 May 2025
Leaking in the room. Poor management. As recommended by reception Metro backpackers is better.
Andrew
Andrew, 12-night trip
2/10 Poor
11 Jul 2025
Worse place I've stayed
This place is awful. Holes and half painted walls, grubby rooms and bathroom, and the kitchen is filthy. Didn't even want to put my bag down. Security is bad, homeless people living there trying to grab spare beds, just walk into the rooms as noone locks behind them. Got zero sleep as ambulance arrived 3am blaring their horn to be let in? Also the bedding was a sleeping bag...
Miss I
Miss I, 1-night trip
10/10 Exceptional
25 Mar 2024
It was a great place. Reasonably priced
Danielle
Danielle, 1-night trip
8/10 Very good
18 Oct 2022
Great place to stay, warm and safe. Kitchen could use a clean though, especially the fridge and freezer. Would stay here again and recommend for backpackers
Ricki Lee
Ricki Lee, 5-night trip
10/10 Exceptional
22 Dec 2024
For the price, it’s the best! The staff prioritize cleanliness and have certain rules that make staying in the shared pods even better.
I have literally no complaints I stayed there for 3 days. It was peaceful.
Thank you! I’ll definitely visit again in the future.
Rosy
Rosy, 3-night trip
8/10 Very good
15 Nov 2024
It's not luxury but for the price It's good. Staff is very nice and people are generally quiet and respectful of others. Across the street from the Sky Tower, around the corner from a grocery store, and right down the street from Queen St.
skye
skye, 2-night trip
6/10 Good
7 Jan 2025
It was convenient but bare bones for single room only had 1 fan & a bed no trash bin or somewhere to set things
Michelle
Michelle, 4-night trip
6/10 Good
8 Nov 2022
Nice friendly staff. Excellent location. Liked fan in room. Place could be cleaner but well priced.
Sudhir
Sudhir, 2-night trip
4/10 Fair
18 Nov 2024
Cold shower
Clod shower .
Ichiro
Ichiro, 5-night trip
8/10 Very good
3 Mar 2024
all good ,priced right.
Pat
Pat, 2-night trip
8/10 Very good
23 Oct 2022
nice staff good location good prices. bathrooms need updating
Sudhir
Sudhir, 1-night trip
8/10 Very good
17 Sept 2024
Suited my needs. A good spring clean in certain areas would not go amiss
Lisa
Lisa, 6-night trip
4/10 Fair
10 May 2025
Could not believe on first day no hot water on third floor bathroom then after that they clised it for construction so always had to travel to floor below for shower toilet or even just to brsh teeth. Rooms super hot with temp control and only a fan to help you would not recommend the place
John
John, 8-night trip
10/10 Exceptional
13 Jun 2023
Since I am an Aucklander, I pretty know the area much. So, staying here in these areas is not a deal.
The staff are accommodating and friendly.
Jenssen Anthony
Jenssen Anthony, 3-night trip
4/10 Fair
14 Aug 2024
The hot was was unreliable and the bedding was too light and small. I wouldn't stay there again.
Daniel
Daniel, 4-night trip
10/10 Exceptional
14 Oct 2022
Friendly staff ,1 pm check in is excellent unlike others at 2 pm . Room has fan very good . Bathroom needs improvement. One bathroom toilet door
broken at level3
Sudhir
Sudhir, 1-night trip
4/10 Fair
25 Nov 2022
Its super cheap, so thats what you get. Its old and run down.
I think next time its worth it spending a bit more for a nicer place. Wouldnt stay again
Liv
Liv, 4-night trip
10/10 Exceptional
14 Mar 2023
everything fine
rodrigo
rodrigo, 3-night trip
2/10 Poor
6 Oct 2023
The bed was awful! Needs to be replaced coule feel the springs, didn’t get a wink of sleep. Staff were amazing though
Amy
Amy, 1-night trip
8/10 Very good
9 Aug 2024
Hot water for a shower is an issue. I had to run the shower for a minimum of 15 mins before hot water would come through.
Carmen
Carmen, 4-night trip
4/10 Fair
5 Aug 2023
at other area I use trek like this, feel disapoint
no use again.
kenichiro
kenichiro, 2-night trip
2/10 Poor
3 Jun 2024
The room is under a septic flush and every time the toilet flushes it always making a loud noise. The hose of the septic has a water that is dripping down the bedroom.
Mario
Mario, 5-night trip
2/10 Poor
17 Nov 2023
bad
man
man, 1-night trip
4/10 Fair
21 May 2023
Windows in my room were open when I arrived - on a rainy day - bed was very wet from the rain. Thin duvet - got cold at night. No rubbish bin in [private] room. Toilet stalls don't properly close and/or don't lock. Shower doors have wide gaps through which you can see straight in. The building doesn't feel maintained or cared for. Many security cameras everywhere.
David
David, 1-night trip
6/10 Good
7 Nov 2022
I have stayed here many times. Very good central location and good prices. Some rooms have fans and I was happy. PLease put fans in all rooms now as it is summer. The manager Muhammad is a very responsible, mature person and very helpful. Another very helpful and nice staff member is a South African guy. The other staff need training for better customer service. I was made to wait twice to check in as the staff was busy counting the shifts collection between 2.30 pm and 3,30pm. I was very tired and wanted to check in at once as I was coming from overseas. If that is the case , please write in the instructions that from 2.30pm to 3.30 pm the office is closed. To make customers wait especially when they are tired coming from overseas is not good and has never happened in any backpacker I have stayed in NZ and overseas.