This property is awful, it shouldn’t be allowed to be called a hotel. I arrived with my 2 young daughters as we were attending a concert at Wembley. We had booked for a 2 night stay. On arrival we saw a tatty doormat outside and the property looked really grubby and unkept, there was also tape around the doorknob/lock. As we walked in, the hallway was cramped and the stairs leading to the first floor were covered in the filthiest carpet. I had to provide photo id which the receptionist took a photo off which I thought was really odd, then she told us our room number and gave us a code to the front door which was also the code to our room and I assume other people staying there also had the same code to their rooms and front door. Our room which was meant to be 3 single beds was a small double and single. The valance on both beds was filthy and stained, there were hairs on the single bed and the towels were dirty and stained, there was a big hole in the ceiling and to the side of the wardrobe there was crumbly plaster and open pipework and no floorboards. My bathroom tiles were so dirty and clearly hadn’t been cleaned. My daughters felt incredibly unsafe there and I knew I couldn’t stay there with them, I managed to get a last minute booking at a travelodge for £150 less in a better location. I’m going to try my hardest to get a refund as I felt all the reviews I’d read before booking are 100% fake, there is no way anyone that has stayed there has had a positive experience.