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Mercure Nairobi Upper Hill

4.0 star property
Suburban Nairobi hotel with restaurant

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Photo gallery for Mercure Nairobi Upper Hill

Reception
Minibar, in-room safe, desk, soundproofing
Breakfast, lunch, dinner served; pool views
Minibar, in-room safe, desk, soundproofing
Breakfast, lunch, dinner served; pool views
In the heart of Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a haven for relaxation. Unwind by the pool or indulge in al fresco dining at one of two restaurants. With high-speed WiFi, free self parking and a 24-hour front desk, this hotel provides comfort and connection.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Air conditioning
  • Laundry facilities
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Internet in the lobby
  • 24-hour room service
  • Babysitting
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Theme park shuttle
  • Casino shuttle
  • Shopping centre shuttle

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is HK$798
HK$998 total
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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Terrace/patio

Holiday Inn Nairobi Two Rivers Mall by IHG

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 90 reviews
The price is HK$483
HK$618 total
includes taxes & fees
29 Aug - 30 Aug
Holiday Inn Nairobi Two Rivers Mall by IHG
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About the area

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

What's nearby

  • Uhuru Park - 13 min walk - 1.2 km
  • Nairobi Hospital - 20 min walk - 1.7 km
  • Kenyatta International Convention Centre - 3 min drive - 2.6 km
  • University of Nairobi - 3 min drive - 2.6 km
  • Yaya Centre - 5 min drive - 3.7 km

Getting around

  • Nairobi (WIL-Wilson) - 10 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 25 min drive
  • Syokimau Station - 23 min drive
  • Nairobi Station - 24 min drive
  • Syokimau SGR Railway Station - 25 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪friends bar and restaurant - ‬16 min walk
  • ‪Art Caffe - Britam Tower - ‬6 min walk
  • ‪Java KMA - ‬12 min walk
  • ‪BBQ Central - ‬3 min walk
  • ‪Taidys Tavern Upperhill - ‬13 min walk

About this property

Mercure Nairobi Upper Hill

Mercure Nairobi Upper Hill is just 2.4 mi (3.9 km) from the airport and offers a shuttle (available 24 hours). For a bite to eat, guests can visit Kahawa restaurant, which is open for breakfast, lunch and dinner, and offers pool views. This eco-friendly hotel is also within a short drive of Nairobi National Park and United Nations Office at Nairobi.

Languages

Arabic, English, French, Swahili

At a glance

DONE

Hotel size

    • 44 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g. directions)
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station shuttle on request (available at scheduled times)*
DONE

Off-site

    • Area shuttle within 200 kilometres*
    • Shopping centre shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • Golfing nearby

Working away

  • Meeting rooms
  • Co-working spaces
  • Conference space (5813 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Swimming pool
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 120
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Tile flooring in public areas

Room amenities

Be entertained

  • 42-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Kahawa restaurant – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Wired internet access is available in public areas for USD 2.5 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 30 per person
  • Airport shuttle service is offered for an extra charge of USD 35 per person (one-way)
  • Train station pick-up and train station drop-off services are offered for an extra charge
  • Local area shuttle service to the casino, shopping centre and theme park is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 3740 per night

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Crowne Plaza Hotel Nairobi
Mercure Nairobi Upper Hill Hotel
Mercure Nairobi Upper Hill Nairobi
Crowne Plaza Hotel Nairobi an IHG Hotel
Mercure Nairobi Upper Hill Hotel Nairobi
"Crowne Plaza Hotel Nairobi an IHG Hotel"

Frequently asked questions

Does Mercure Nairobi Upper Hill offer free cancellation for a full refund?

Yes, Mercure Nairobi Upper Hill does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Nairobi Upper Hill?

Yes, there's a pool.

Are pets allowed at Mercure Nairobi Upper Hill?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Mercure Nairobi Upper Hill?

Yes, there's free self parking.

Is an airport shuttle service offered by Mercure Nairobi Upper Hill?

Yes, an airport shuttle is available. The charge is USD 35 per person one-way.

What are the check-in and check-out times at Mercure Nairobi Upper Hill?

You can check in starting at 2 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

Is there an on-site casino at Mercure Nairobi Upper Hill?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

Are there restaurants at or near Mercure Nairobi Upper Hill?

Yes, Kahawa restaurant offers al fresco dining and pool views.

What's the area around Mercure Nairobi Upper Hill like?

Mercure Nairobi Upper Hill is a short 17-minute walk from Uhuru Park and 19 minutes' walk from Kenya Railway Golf Club.

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Mercure Nairobi Upper Hill Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Jayne, 1-night trip

8/10 Good

Good facilities for a work trip. Staff very kind and helpful.
Susan, 2-night trip

10/10 Excellent

Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Silvia, 2-night trip

8/10 Good

Convenience for business
EDWARD, 2-night trip

8/10 Good

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Perry, 2-night trip

6/10 Okay

Its ok
richard, 1-night trip

10/10 Excellent

Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Eugène, 2-night trip

8/10 Good

Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Kyss, 3-night trip

10/10 Excellent

Mauricio, 10-night trip

8/10 Good

Robert, 1-night trip

10/10 Excellent

Takeshi, 2-night trip

10/10 Excellent

Lucky, 21-night trip

10/10 Excellent

Jennifer, 5-night trip

10/10 Excellent

Carla, 4-night trip

10/10 Excellent

Taniesha, 7-night trip

8/10 Good

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
7-night trip

10/10 Excellent

Jennifer Adjovi, 5-night trip

10/10 Excellent

FUMITO, 4-night trip

10/10 Excellent

Silviu, 4-night trip

10/10 Excellent

BRUCE, 5-night trip

10/10 Excellent

ALVIN, 2-night trip

4/10 Poor

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Ranjit, 3-night trip

10/10 Excellent

3-night trip

10/10 Excellent

Michael G, 1-night trip

10/10 Excellent

ANTONIO, 8-night trip