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Turtle Beach Resort

4.0 star property
Beach hotel with free water park, near Putt Putt Golf Mermaid Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Turtle Beach Resort

Property amenity
Water park
Private kitchen
Terrace/patio
Living area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • Restaurants and bar/lounge
  • 4 outdoor pools and 4 hot tubs
  • Free water park
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide

For families (6)

  • Cots/infant beds (surcharge)
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Kitchen
The price is HK$1,676
HK$1,851 total
includes taxes & fees
12 Jan - 13 January 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

Living area

2 Bedroom Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

Living area

3 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

Living area

1 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

Pool
Airport transfer
Parking available
Free WiFi
8.0 out of 10, Very good, (1002)
The price is HK$1,204
HK$1,325 total
includes taxes & fees
19 Dec - 20 Dec
Paradise Resort Gold Coast
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About the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • Kurrawa Beach - 3 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast City Coomera Station - 25 min drive
  • Helensvale Station - 27 min drive
  • Broadbeach South Light Rail Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Mandarin Court - ‬2 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk

About this property

Turtle Beach Resort

Turtle Beach Resort features a free water park and puts you a short five-minute drive from Pacific Fair Shopping Centre and The Star Gold Coast. Guests can take a dip in one of 4 outdoor pools or grab a bite to eat at Fresh and Tasty, which serves local cuisine and is open for lunch. A bar/lounge and a fitness centre are offered, and in-room conveniences include washers/dryers and fridges. The pool and helpful staff get great marks from fellow travellers.

Languages

English

At a glance

Hotel size

  • 141 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking
  • On-site parking is limited (max. 1 space per unit)
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Transfers

  • Airport shuttle from 5:30 AM to 9:00 PM*

Off-site

  • Area shuttle*
  • Shopping centre shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Mini golf
  • Private beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Services

  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Free water park
  • Arcade/games room
  • 4 hot tubs
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Water slide

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Electric kettle
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • 2 bathrooms
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes and utensils
  • Children's dinnerware
  • Dishwasher
  • High chair

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Fresh and Tasty – This café specialises in local cuisine and only serves lunch.
Deck Resturant and Bar – This poolside restaurant specialises in pizza and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AUD 200 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 8 to 15 per person
  • Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)
  • Local area shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
  • Housekeeping is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 45 per night
  • Children's club access is available for an extra charge
  • High chairs are available for an extra charge of AUD 10 per day

Parking

  • Parking height restrictions apply

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort offer free cancellation for a full refund?
Yes, Turtle Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Turtle Beach Resort?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Turtle Beach Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Turtle Beach Resort?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Turtle Beach Resort?
Yes, an airport shuttle is available from 5:30 AM to 9:00 PM on request. The charge is AUD 50 per person one way.
What are the check-in and check-out times at Turtle Beach Resort?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 10 AM.
Is there an on-site casino at Turtle Beach Resort?
No, this hotel doesn't have a casino, but The Star Gold Coast (3-min drive) is nearby.
What is there to do at Turtle Beach Resort and nearby?
Practise your swing on the tennis courts. Additional recreation nearby includes casino gaming. Enjoy a relaxing soak in one of the 4 hot tubs and an invigorating swim in one of the 4 outdoor swimming pools. Turtle Beach Resort also has a water slide, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Turtle Beach Resort?
Yes, Fresh and Tasty offers local cuisine, garden views and poolside dining.
Does Turtle Beach Resort have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.
Does Turtle Beach Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Turtle Beach Resort like?
Turtle Beach Resort is a short 11-minute walk from Nobby Beach and 11 minutes' walk from Putt Putt Golf Mermaid Beach.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Ann, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

Dirty poor service bring your own toilet paper
Service was terrible 2 rooms were dirty and 1 room was filthy And we had to take sheets off the beds to cover filthy lounge chairs
Reg, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

4 star stay
Facilities at the park itself were excellent. Parking was an issue as we were not on vacation we were staying due to our home not being liveable, explained circumstances to staff who unfortunately not very accomodating for us to be able to have both our vehicles on site.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tegan, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

nicole, 3-night trip
Verified Expedia guest review

4/10 Fair

We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Taneesha, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Fabulous place for a young family. Friendly staff & plenty to do.
Michelle, 5-night family trip
Verified Lastminute guest review

6/10 Good

Great facilities for kids but very dirty rooms and you had to pay for soap and toilet paper when you run out.
Michael, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 2-night trip
Verified Expedia guest review

8/10 Very good

Kris, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Recommend this place for families. Clean, geeat rooms and facilities
Jeremiah, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Clean and tidy rooms and common areas. Excellent facilities geared towards family with young kids. Staff were amazing. Only gotcha are the stairs so dont pack heavy and you'll be fine.
Emil, 1-night family trip
Verified Expedia guest review

8/10 Very good

Great amenities, unfortunately construction on the road puts a dampener on the trip. Great old motel. Probably a bit overpriced for 90’s styling.
Garratt, 6-night trip
Verified Wotif guest review

6/10 Good

The property is in a great spot for transport, beach and has shops nearby for supplies. The property is tired and needs updating. Or water was luke warm during our stay. Our kitchen was not fully equipped which made it difficult for us. The television services are very basic with no instructions regarding channels etc. The resort is quite dark lots of greenery but that blocks out a lot of light. We enjoyed aspects of the place but were not overly impressed.
Bridget, 6-night family trip
Verified Lastminute guest review

8/10 Very good

Turtle Beach
Very roomy. We there there for a Lawn Bowls tournament. Club 200 metres away. Appeared to be an excellent stay for families.
Raymond, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family getaway
I would definitely recommend this accommodation to family groups. Not great for couples as there are kids everywhere. So can be loud at times. Great for kids and lots for them to do.
Nicole, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Close to shops beach and Main Street easy bus stops and nice food
Darren Michael, 7-night romance trip
Verified Wotif guest review

10/10 Exceptional

2night Staycation
Had an awesome stay, check in was a breeze and the women at the counter was very smiley, warm & welcoming. Disliked the stairwell on arrival especially when you have kids and all the extra belongings you have to bring for them dragging those up the staircase was a nightmare. Our superior two bedroom apartment was very spacious tidy, clean and had everything we needed. Loved the different swimming areas kids had a blast at splash zone and all the free activities and movies how amazing it is for children. We’d definitely be back in the future. Thank you again for having us :)
Fun in the sun :)
Patrice, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Great place for kids, room was a little tired and dated
jamie, 8-night romance trip
Verified Wotif guest review

10/10 Exceptional

Not enough time for everything
It was pretty amazing, i feel like one weekend was just not enough time! So much to do.
Taylor, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kerri, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Splash park is awesome
Brenton, 5-night trip
Verified Expedia guest review

8/10 Very good

As a family we enjoyed the pool, slide and spa. We enjoyed the ability to cater for ourselves and have some space to relax.
Chris, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Fabulous for the kids. Room was in need of a soft refurb. Though was good considering the age of the property. We will return.
Donna, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great for kids
Good location, close to woolies metro and bus stops, great car parking, good place to explore the Gold Coast. Splash park and pools keep the kids entertained for hours.
5-night family trip
Verified Hotels.com guest review