4/10 Fair
30 August 2020
When I arrived there was no key for my room. I had to call the manager who came to reception. She was sure I hadn't booked in even after I showed her my booking confirmation. She was under the impression I had made a mistake. At some point she must have found my booking email because she eventually gave me my key but I received no apologies for the mix up or inconvenience.
Sarah
Sarah, 1-night trip