The outlet in the bathroom was broken and there were some stains on the wall. Bathroom handle was broken as well.
Mychal
Mychal (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 8 日
sehr gute Lager aber das Einchecken bedauerlich
Obwohl Monate vor dem Aufenthalt gebucht verlief das Check in leider nicht zufriedenstellend. Es waren 4 Personen an der Rezeption für unsere 4 Zimmer beschäftigt und es hat unglaublich lang gedauert.
Theresia
Theresia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Simon
Simon (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 31 日
Colleen
Colleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 29 日
Dumitru
Dumitru (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Özgür
Özgür (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
YAAKOV
YAAKOV (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 24 日
Cecilia
Cecilia (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
Nur noch Abzocke
Das Hotel ist in die Jahre gekommen, das Frühstück ist mittelmäßig für ein 5* Hotel
Der Aussenpool der früher zum Hotel gehört hat, ist heute separat und mit 20€!am Tag und am Wochenende 25€ Eintritt total überteuert und die Küche der Poolbar schließt auch schon um 16.00 Uhr, Fazit teuer und schlecht
Robert
Robert (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
Simply one of the best hotels in Europe!
Christian
Christian (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
erika
erika (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 19 日
The hotel ruined our trip. AVOID AT ALL COSTS!
n night 1 of our stay we were received by Ilinca at reception. She was the most unfriendly, unprofessional receptionist I have ever met. She didn't tell us anything about the amenities, the restaurants available, the room... She didn't know the procing structure for the outdoor pool and misquoted us a more expensive price for guests.
In that moment I put a complaint to Alex her supervisor. He explained the hotel beautifully.
I asked him to book us a table for next day at 20:30 at NOUA Bucătărie Românească. I showed him the place on my Google Maps to ensure he knew where I wanted to book. He asked me to look for their number and I did, however he said he had found it himself and didn't need my help anymore. I saw him call and he confirmed a reservation had been made. Reception claims they showed me the address so I could confim this. This is not true and it will be very easy to verify on CCTV.
On night 2 we showed up to NOUA in Str. Popa Nan 7 to find the restaurant closed. We confirmed that we were at the right place. We looked around for an alternative entrance and found nothing. We called the hotel 7 times before we managed to speak to anyone at reception. Reception confirmed that the address they had booked us in was different, and they had not booked NOUA.
The have repeatedly lied and blamed us for going "to the wrong restaurant", instead of taking responsibility for booking the wrong restaurant and completely ruining our night.
On night 3 we found a fruit fly infestat
Thomas
Thomas (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 17 日
Colleen
Colleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Nice hotl for vbuisness or pleasure in Bukarest
Personell very friendly and helpful, nice beds and AC (very varm days) Nice and clean pools, however it was closed som of our days. Was surprised to find a lot of dust under my bed when I dropped something I pickad up there.
Some confusion on minibar, water and hotels.com discount, but the friendly personel corrected everything good in th end
Many good restaurants at hotel
Rickard
Rickard (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Amazing pool
Absolutely amazing. Pool was a god send. Staff couldn’t do enough. Highly recommended
Mark
Mark (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
Hôtel très bien placé et beau.
Attention la piscine extérieur est payante et nécessite une réservation.
Ceci n'est pas écrit sur la description.
Nous avons donc était très déçu de pas pouvoir profiter de la piscine extérieur car elle était complète nous avons partagé notre frustration auprès de la direction qui nous a compris et proposé des solutions.
Je recommande cet hôtel mais attention à bien réserver la piscine extérieur
Sylvain
Sylvain (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 11 日
Long time to check in. No help with luggage. We werent send to the right room / suite. We requested (and paid) for a 2 room suite and it was only one big room (not ok with kids that go early to bed). The room had a "small gift" ready (quarter bottle of prosseco with one glass) clearly not fir us as we were 3 and that the card was addressed to somebody else.
After complaining and 30 minutes wait we finally were moved to the proper room... but not ready for 3 people so we made due with only 2 towels and this time no "gift".
The rest was ok. Good amenities and the lounge is a plus. But the overall experience was far from the standard of a 5 star hotel...