Hanoi has a thousand of hotels. I truly think people should have better choices. I would not recommend people staying in this hotel.
Their English is bad . And kept ignoring my call all day .
I know this hotel would deny it but it’s true that i have never ever experienced this before.
No need to risk your travel to a bad experience. I truly believe travelers could have better choices.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024 年 8 月 6 日
Marietta B
Marietta B (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 12 月 3 日
Good Value HN old Quarter
staff is always helpful, however hotel could have more better choices for breakfast ( healthier, better coffee ) and could be going bit greener for eco reasons. but staff very helpful and friendly always.
why not arrange cooperation with GAU cafe shop across the street for coffee/pastry???
Robert Lothar
Robert Lothar (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 11 月 10 日
CHUNLIANG
CHUNLIANG (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 10 月 9 日
Good Value for Money with Great Location
Excellent location, nice friendly staff, buffet too few choices,
Robert Lothar
Robert Lothar (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 4 月 11 日
All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.
Chun Chuen
Chun Chuen (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 4 月 10 日
Chun Chuen
Chun Chuen (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
Good location for one or two nights ..
Nothing special
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Edinson
Edinson (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Berna
Berna (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Amazing place to stay. Really close to the old town area. The hotel is clean and comfortable. The staff are really kind. Especially thanks to Vivian, she shows me the way to train street, really helpful!
Chuan Chi
Chuan Chi (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
We had a wonderful stay, the workers were really nice and helpful!
Huy was really nice, good worker and very helpful
Fredrik
Fredrik (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 16 日
Ambar
Ambar (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 10 日
Girls trip to Ha Noi
Great location in old quarter. Very convenient to everything! Pretty centrally located to the tourist spots. Rooms are roomy and clean with water bottles replenished everyday. Buffet has just enough coffee with good coffee and yummy pho. And their rooftop gives a nice view of the old quarter at night. And the staff, especially Vivian was very helpful with where we wanted to go and booking excursions at prices within our budget. And her English is spoken like American English! Thank you so much for everything Vivian and assisting our female group of 8 a memorable girls trip!
Ha
Ha (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Very convenient location, very friendly personal. A great base for the exploration of Hanois Day and Night Life.
Andy
Andy (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 8 日
WATANABE
WATANABE (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 2 日
Still fighting to get a refund for our disaster experience. Staff has been unhelpful, keep stating no refund policy.
We checked in to a room with a broken handle/lock mechanism. After wasting 1 hour watching the technician try to fix it, we left for a walk. Upon return, the door was open and unlocked. You could open the door from inside the room, but not outside.
We couldn't leave for dinner because someone would have to be inside the room to open it. So we checked out and moved to another hotel, requesting a refund. But the reception kept stating the no refund policy, although we could not technically leave the room. Who goes on vacation to stay in the room?! It was not a safe environment (what if the lock no longer opens from inside...).
There was no manager on duty despite the hotel being full capacity and it being a super busy week with reunification and labour day holidays. I checked on Expedia if any upgrade room was available. 3 rooms were available on Expedia for booking, but in reality, we were told the hotel was fully booked. My mind was and is blown.
Horrible experience and simply wishing for basic customer service support.
Julie
Julie (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 30 日
Nous tenons à souligner la disponibilité du staff qui ont répondu à toutes nos sollicitations et nous ont proposé des solutions efficaces à toutes nos demandes, apportant une touche de zenitude à notre séjour
Jean-Michel
Jean-Michel (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Our Victor suite room Balcony was beautiful decoration with cool city view, very large and good bathtub, we loved this room so much. Hotel location and staffs was great. We booked our sapa and ha long bay trip was good promotion. We like this hotel.
Pansy
Pansy (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Beautiful hotel with new – clean room and brilliant staffs, excellent tour and good buffet breakfast. We’re highly recommend this hotel.
Quintin
Quintin (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Wonderful hotel with excellent tour, great location, helpful and polite staffs. We like Victor gallery hotel so much.