Hanoi has a thousand of hotels. I truly think people should have better choices. I would not recommend people staying in this hotel.
Their English is bad . And kept ignoring my call all day .
I know this hotel would deny it but it’s true that i have never ever experienced this before.
No need to risk your travel to a bad experience. I truly believe travelers could have better choices.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024 年 8 月 6 日
Marietta B
Marietta B (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 12 月 3 日
Good Value HN old Quarter
staff is always helpful, however hotel could have more better choices for breakfast ( healthier, better coffee ) and could be going bit greener for eco reasons. but staff very helpful and friendly always.
why not arrange cooperation with GAU cafe shop across the street for coffee/pastry???
Robert Lothar
Robert Lothar (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 11 月 10 日
CHUNLIANG
CHUNLIANG (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 10 月 9 日
Good Value for Money with Great Location
Excellent location, nice friendly staff, buffet too few choices,
Robert Lothar
Robert Lothar (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 4 月 11 日
All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.
Chun Chuen
Chun Chuen (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 4 月 10 日
Chun Chuen
Chun Chuen (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Best customer service ever!
With heartfelt thanks to the amazing Vivian, Ryan and the rest of the team for delivering service worthy of a five-star hotel. Their local recommendations were excellent, their humour and warmth was genuine and constant, and nothing was ever too much trouble. A pay rise is definitely in order! Add to that a fantastic location by Hoan Kiem Lake, lots of good food & coffee nearby, and I can’t recommend Victor Gallery highly enough. I’ll definitely be back!
Muzammil
Muzammil (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 23 日
They do their best to get a better customer review
Shozo
Shozo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 18 日
Wow - great service from Vivian and Ryan!
A really nice place to stay in central Hanoi. Vivian and Ryan provide first class service - and maybe should get a pay rise! Some great local recommendations for coffee too.
Muzammil
Muzammil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 14 日
Fint, lite hotell i gamlebyen md behjelpelig staff
Fantastisk, lite hotell i gamle byen.
Betjeningen så venlig og hjelpsom, rommene fine og renhold på topp.
Vi bodde I tredje etasje og hørte nesten ingen støy fra gata. Klimaanlegget fungerte bra og det gikk an og skru det av hvis man ville
Ewelina Marta
Ewelina Marta (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 9 日
Great location (but no gym)
Lovely place to explore Hanoi from! Vivian and her team were consistently so friendly and helpful and really made our stay special. Would recommend to anyone looking to stay in the Old Quarter. Just note that there is no gym at this hotel despite there being a picture of one in the hotels.com listing.
Ciara
Ciara (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
Would definitely stay here again
Hotel is perfectly located within 15min walking distance of the main touristic sites of Hanoi.
I was allocated a nice room on the top floor with a nice view of the city.
the staff was super nice, always asking if they could do something to help us.
Breakfast was nice.
Mathias
Mathias (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 25 日
Li Ping
Li Ping (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
sabby
sabby (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Room leaked when it rained and side of shower didn't drain properly
Hannah
Hannah (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
Good location for one or two nights ..
Nothing special
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Edinson
Edinson (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Berna
Berna (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Amazing place to stay. Really close to the old town area. The hotel is clean and comfortable. The staff are really kind. Especially thanks to Vivian, she shows me the way to train street, really helpful!