This is a lovely resort but it’s tired and it has been very trafficked the rooms need an upgrade or even a paint furniture is groty and needs replacing and everything felt low exspecially the bathroom and toilet and couch was really low and uncomfortable the bedroom mattress needs to be replaced
Customer service from staff was fantastic exspecially in the morning for breakfast the manager was lovely and onto every need you needed however the
Day spa manager needs some customer service training
Georgina
Georgina (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 30 日
The property was what we expected, though it basically could use a refresh. The pool is the centerpiece, and the bottom is ready for a fresh coat of paint. I strongly suggest you add robes if you're using the words "resort" and "spa" in the name of your property. Also, our air conditioning was tough to use because the remote is old and finicky (it took two members of the cleaning staff to get it to work).
Kathleen
Kathleen (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 20 日
OVERALL WAS A GREAT RESPORT WITH AMAZING FACILITIES
troy
troy (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 10 日
AYAKO
AYAKO (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 9 日
Our room needed an update but it was decent.
Candice
Candice (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 8 日
Was a great hotel. F&B was a let down in the quality of thr food.
Sean Richard
Sean Richard (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 7 日
Yassmine
Yassmine (5 晚行程)
Wotif 真實旅客評價
10/10 完美
2024 年 12 月 29 日
Saurabh
Saurabh (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 16 日
Excellent check in experience. Gina was amazing and thought of everything we could possibly need. We went for our Silver Anniversary and was told we would be receiving a little surprise delivered to our room on the day, however that never happened. That’s ok though, wasn’t Gina’s fault that her request wasn’t done. We had a fantastic time and loved the penthouse. Thank you Pullman.
Deb
Deb (2 晚浪漫旅程)
Wotif 真實旅客評價
10/10 完美
2024 年 12 月 12 日
We stayed for 3 nights in early Dec 24. We really enjoyed ourselves. The pool was lovely, we loved how you can swim around the pool bar island. The food from the Pool bar was excellent, we particularly liked the Fruit salad and the Karage Chicken. We had a standard room and it was pretty good, very roomy and well appointed.
Liz
Liz (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 4 日
Philip Sze-Ming
Philip Sze-Ming (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 11 日
Geoffrey
Geoffrey (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 7 日
AI
AI (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 10 月 14 日
The first night was great, the smell of chlorine from the internal fountain was overwhelming and made the first floor of the villa smell. The second night was awful with parties on either side of us, I rang the night manager and one side was sorted, then at 1.15am the other villa beside us (wedding party) started yelling and screaming, I rang the night manager again no answer or call back and left a message, this villa partied until 3am.
In morning upon check out the day manager was very helpful and sincerely apologised for what happened only getting 2 hours sleep. But the damage was done and for a family 5 star hotel this was unacceptable.
Caroline
Caroline (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 7 日
Alain
Alain (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2024 年 9 月 30 日
Had a great time with the family. Spent everyday in the pool. Looking forward to coming back.
tim
tim (4 晚家庭旅程)
Wotif 真實旅客評價
8/10 很好
2024 年 9 月 3 日
Steve
Steve (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 8 月 24 日
Very bad housekeeping, couple of times forgot to leave the clean towels, we had to chase it up...The cleaners throw away our bag with food which was sitting on the kitchen bench. Very bad reception and Wi-Fi... Nice pool and spa...
Breakfast was good...friendly staff...Definitely not a 5-star hotel...