I was informed that my reserved room was cancelled upon arrival to the hotel. The clerk Diane stated Expedia cancelled the room due to my credit card being declined and that Expedia called to inform me. I never received a call from Expedia or Drury. I did however call Drury two hours prior to our late arrival to confirm the reservation and to inform the hotel of our arrival time. Clerk Brittany confirmed our reservation and said we were all set and that our late arrival would not be a problem.
After a long stressful day, I was looking forward to some rest before heading out to be with family in the Midwest as my sister just lost her husband and I needed to get there. Instead, I was shuffled to a different Drury Inn in Mason, the clerk there Caitlin was extremely helpful and we were able to get a King suite for the night. I spoke with manager Andrew the following day who was also very helpful. I’m dissatisfied with the process that took place with this reservation, Drury blamed Expedia, Expedia blamed Drury, meanwhile I was left with an already stressful situation that was compounded by this reservation. I hope in the future I can expect better.