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I was an American traveling with my two teenage sons, so the fact that they could acomadate us with a two bedroom two bath, with a kitchen was great. The rates were very reasonable. Problems were; the rooms all face an atrium all in tile, so it acted like an echo chamber. So when ever guests arrived late at night, which they often did, it was very disturbing.also the garage was below the atrium with an open door to it, so all the fumes of the exhaust came right up and into the room. The room was great except for the shower in one bathroom did not work, and nobody in the hotel could seem to explain how to use the in room safe. The front desk was totally useless in everyday. Rooms were never cleaned unless 3, or 4 calls were made everyday to do so. We needed to make calls to the US and they had no idea how to do so. Also when ordering break fast virtually everything we checked off on the menu was sent to us wrong, aside from the fact they only serve till 8am. We ordered salt in Spanish, and after waiting over an hour, and 4 to 5 calls to the front desk a person arrived with soap. Several more calls and another hour of waiting and a man arrived with a 1 pound bag of salt, and a bill. When we went out for the day we asked for a card so we could find our way back, it had the wrong address, and the cab driver took hours trying to find the place. Lastly upon check out,we had prepaid via the Internet they had no record of our payment. More headaches. We found it to be great accommodations as far as the room, but everything else was pretty bad. I think this hotels is better suited for the single business traveler. Not for families. .