First off, our concierge Christopher was the best. He took excellent care of us and our dinner reservations. Always made sure we were good. The hotel is very beautiful, but could use a few upgrades. Some of the bedroom doors have gaps in the wood. There’s only one hook in the bathroom area for your towels. There’s no shelves. The AC could be a little cooler. It won’t go below 69 degrees and that’s not cool enough in a hot and humid climate. We woke up damp in sweat both nights. The mini bar and snacks are nicely stocked, but the fridge isn’t cold. The beverages feel tap warm. The pools are all nice. Great service and super nice staff. Pedro and Greivin were great at the pool bars. They made sure we were always good and made great drinks. You have to go see them if you’re there. The beach is nice, but really hated all passersby trying to sell us something. Whether it was braids, massages, excursions, photo opps….we just wanted to relax and it made it a bit difficult. The water was also a bit murky. The restaurants were a hit or miss. Buffet was always cold and bland. Sante wad ok. Food wasn’t the best. The lava cake was not good. I didn’t like that one of the servers kept insisting we ask for drinks even after I told her repeatedly that we were good. Flora Cena was good. Andrea was the best server. Such a beautiful soul. Entertainment is lacking a bit. Need more fun activities. The Kicks bar could have some cards, board games, or jenga.