Our reservation was in colonial however upon arrival they told us that it was in caribe which created confusion and this was not informed
Rabindra
Rabindra (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月5日
Great
Marian
Marian (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
We have been coming back to Barcelo for many years and we love the resort. However, we had an issue with the check in this time. We arrived late in the night and were told our reservation was changed from Colonial to the Beach hotel, 1 km away to ride my wheelchair after a long traveling day. I told the associate it is unacceptable, and he needs to honor my reservation at Colonial. It took us half an hour of discussions until he agreed to give us a room at Colonial hotel. Totally unacceptable behavior. If this was our first time at Barcelo, my review would have been one star.
Daniel
Daniel (8 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月2日
This is a wonderful property. Snorkeling is fantastic. The kids slide area is perfect for all age kids. The facilities are very clean and well kept. The food and the details they take for the kid’s desserts to make them feel special, is unparalleled. I appreciate all loud music ends by 10:00pm. I love taking my family to this property. It did not earn 5 stars this visit. The check in process was cumbersome. The room wasn’t ready at the time promised, and it was up to the customer to check in every so often to see when the room would be ready after that. I would have appreciated a “we’re so sorry your room wasn’t ready at the time promised, let me get your number so we can let you know as soon as it is so you can enjoy your time at the property” I didn’t appreciate the homework. The expectation as to what to do with all of our luggage while we waited was not explained until we came back and asked for the process, nor was the luggage offered to be delivered upon our arrival to the room at any point. I know this being a Barcelo property they will make sure this doesn't happen to anyone else and use this experience to learn and grow.
Clara
Clara (6 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年12月2日
Eduardo
Eduardo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月28日
Kai
Kai (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
As always we love this property. 6th time here and can’t wait to return
Lisa
Lisa (7 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月24日
We found customer service to be the biggest problem here. Terrible communication, unable to resolve simple issues, dinner reservations, scheduling etc. do not stay here.
BYRON
BYRON (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Great service
Julie
Julie (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Great place to enjoy vacation time; easy to relax and forget about the world! Nice and well maintained grounds and facilities, beautiful beaches, acceptable food, nice service, but terrible table wine!!
Martin
Martin (9 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月23日
Ashton
Ashton (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Enrique
Enrique (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月23日
En general me gusto por que es una hotel con muchas actividades
LO QUE NO NOS GUSTO FUE EL CUARTO, Este estaba con muchísima humedad, fueron a revisarlo y se les pidió un deshumidificador y ya no regresaron a la l habitación
Patricia
Patricia (4 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月22日
The resort was lovely and clean. The only down fall was both my mom and son got food poisoning from the restaurant Mexico Lindo
Nicole
Nicole (10 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月21日
Richard
Richard (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月20日
Overall the hotel is good. Food is great. Service in general of waiters and bar staff just above average.the facilities are good and clean. The beach is just a few steps from your room which is excellent
Isabel
Isabel (6 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月19日
Food was not good.
JACQUELINE MICHELLE
JACQUELINE MICHELLE (10 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月18日
Outdated rooms; there was a roof leak when it rained. The bathrooms could use renovation. Beautiful gardens all around the hotel. The staff is friendly. The non-stop upsale attempts are very irritating. All services within the resort are ridiculously overpriced. The restaurants offer good food.
Ksenia
Ksenia (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月17日
Wanita
Wanita (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
La atención, los edificios, las albercas y la playa son muy agradables.
Lo único desagradable e incomodo fue la cama porque el colchón ya perdió el soporte adecuado.
Esau Eduardo
Esau Eduardo (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月15日
Robert James Roland
Robert James Roland (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月13日
We stayed at Barceló Maya Colonial for 5 days in November and it was excellent! Food was quite good, easy to get around the resort, friendly service, good drinks. Beds were comfortable and rooms clean. We would come back!