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Novotel Hamburg City Alster

4.0 star property
Hotel with spa, near Hamburg Cruise Center

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Photo gallery for Novotel Hamburg City Alster

1 bedroom, in-room safe, laptop workspace, blackout curtains
1 bedroom, in-room safe, laptop workspace, blackout curtains
Front of property – evening/night
Reception
Sports facility
In Hamburg-Nord, Novotel Hamburg City Alster offers a serene retreat with lush gardens and relaxing spa treatments at Wellnessbereich. Stay connected with in-room WiFi, energize at the gym, or catch up on work in the 24-hour business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 7 meeting rooms
  • Meeting rooms
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is HK$771
HK$825 total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, laptop workspace, blackout curtains

Superior Double Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Sofa bed - double
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(43 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Sofa bed - double
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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The price is HK$762
HK$816 total
includes taxes & fees
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About the area

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 4 min drive - 3.0 km
  • Miniatur Wunderland - 5 min drive - 3.7 km
  • Hamburg Cruise Center - 5 min drive - 3.7 km
  • Elbe Philharmonic Hall - 6 min drive - 4.3 km
  • Reeperbahn - 6 min drive - 4.7 km

Getting around

  • Hamburg Airport (HAM) - 29 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

When you stay at Novotel Hamburg City Alster, you'll be a short five-minute drive from Hamburg City Hall and Miniatur Wunderland. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness centre and a sauna are other highlights at this eco-friendly hotel. Fellow travellers say good things about the helpful staff. The property is only a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

Languages

English, German

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children aged 15 and younger eat free breakfast
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Covered on-site self-parking (EUR 27 per night; includes in/out privileges)
    • Height restrictions apply for on-site parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Toys

What to do

  • Sailing nearby

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Covered self-parking costs EUR 27 per night with in/out privileges
  • Parking height restrictions apply

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Also known as

Novotel Hamburg Alster Hotel
Novotel Alster
Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg City Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?

Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel Hamburg City Alster?

Yes, cats and dogs are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Hamburg City Alster?

Yes. Self-parking costs EUR 27 per night.

What are the check-in and check-out times at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

Is there an on-site casino at Novotel Hamburg City Alster?

No, this hotel doesn't have a casino, but Casino Reeperbahn (7-min drive) is nearby.

What is there to do at Novotel Hamburg City Alster and nearby?

Have fun with nearby activities such as sailing and swimming. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Novotel Hamburg City Alster also has a garden.

Are there restaurants at or near Novotel Hamburg City Alster?

Yes, there's an on-site restaurant.

What's the area around Novotel Hamburg City Alster like?

Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

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Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location

What guests liked

  • Breakfast was fresh and lovely with a variety of options. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great location!
Tamarra, 1-night trip

10/10 Excellent

Very friendly staff. Two nice days.
Philippe, 2-night trip

8/10 Good

I really enjoyed staying the Hotel.
Shue, 1-night trip

10/10 Excellent

Staff are friendly, room is comfortable, food nice.
Natalija, 4-night trip

10/10 Excellent

.
Markus, 3-night trip

10/10 Excellent

-
Bulut, 2-night trip

10/10 Excellent

Perfect

Nice, clean and helpful personal 🙏
Alireza, 1-night trip

8/10 Good

The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Shafaq, 3-night trip

10/10 Excellent

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Ron, 1-night trip

8/10 Good

It is close to the tube station for visiting different sights & covenient for walks.
Sharmila, 4-night trip

10/10 Excellent

.
Ingo, 1-night trip

6/10 Okay

This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).
David, 3-night trip

10/10 Excellent

I would recommend
Moshe, 2-night trip

10/10 Excellent

-
Marco, 3-night trip

10/10 Excellent

We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Sarah, 3-night trip

8/10 Good

I didn’t like the maids just walking in on me
Cheryl, 3-night trip

6/10 Okay

Short Break

Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
2-night trip

2/10 Terrible

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
suresh, 3-night trip

10/10 Excellent

Wir, eine 4-köpfige Familie bestehend aus 2 Erwachsenen und 2 Kindern, haben kurzfristig einen Zwischenstopp in Hamburg gehabt. Also haben wir kurzfristig ein Angebot für ein Superior Zimmer wahrgenommen. Das Zimmer war, trotz großem Zusatzbett noch bequem 'begehbar'. Im Preis war auch die Minibar inbegriffen. Für eine spontane Buchung war es echt nicht teuer. Gutes, sauberes Bad. Es gibt zwischen WC und Bad einen Raumtrenner. Man muss sich nicht gegenseitig zugucken. Manchmal gewinnt man(n) manchmal verliert man(n). Auch der Spa Bereich war einfach, aber ausreichend groß. Gute Trockensauna und auch ein Dampfbad gibt es, aber ich war nur in der Sauna. Es gibt genug Duschen und Badetücher. Zwei Punkte waren nicht so super, aber dafür kann keiner was. Das Navi (Google Maps) führt einen, zumindest uns, auf die falsche Straßenseite und leider gab es am Sonntag Probleme mit den Aufzügen. p.s.: Direkt vor der Tür verlaufen die U1 & U3. Man ist also innerhalb von 10 Minuten mit dem ÖPNV an den Landungsbrücken.
Mordehy, 1-night trip

10/10 Excellent

Das Personal war sehr kompetent und serviceorientiert.
Torsten, 1-night trip

10/10 Excellent

Alles perfekt - es hat uns sehr gefallen.
Martina, 1-night trip

10/10 Excellent

Sauberes Zimmer, gutes Frühstück, super geduldiger und freundlicher Service
Stefan, 2-night trip

10/10 Excellent

Wirklich kurzer Weg zum öffentlichen Personennahverkehr. Großes Zimmer, gutes Frühstück. Die Bar sah auch sehr ansprechend aus. Leider konnten wir sie nicht testen, da wir recht spät wieder im Hotel waren und als Familie unterwegs waren.
Christiane, 2-night trip

8/10 Good

Ist all ok
Frank, 3-night trip

10/10 Excellent

Top, gerne wieder
Claudia, 2-night trip