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Aparthotel

The Waves Tulum

4.0 star property
Tulum hotel with 4 outdoor pools and spa

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Photo gallery for The Waves Tulum

Exercise/lap pool
View from property
Stovetop, toaster, blender, cookware/dishes/utensils
1 bedroom, hypo-allergenic bedding, down duvets, in-room safe
Outdoor dining
Welcome to The Waves Tulum, where modern luxury meets ancient Mayan charm. Indulge in a rejuvenating massage or detox wrap at the onsite spa, then enjoy sun loungers by the poolside bar. With aromatherapy treatments and high-speed WiFi, this upscale hotel is perfect for those seeking relaxation and connection.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Parking available
  • Pet-friendly
  • Pool

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • 4 outdoor pools and 2 hot tubs
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Cookware, dishware and utensils
  • Television
  • Garden
  • Daily housekeeping
  • Blackout curtains

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Studio With Large Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 121 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 143 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Naala Tulum

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 590 reviews
The price is HK$334
HK$447 total
includes taxes & fees
1 Sept - 2 Sept
Naala Tulum
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About the area

Map
Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

What's nearby

  • Tulum National Park - 5 min drive - 4.2 km
  • Las Palmas Public Beach - 8 min drive - 5.7 km
  • Tulum Beach - 8 min drive - 7.0 km
  • Tulum Mayan Ruins - 9 min drive - 6.3 km
  • Playa Paraiso - 9 min drive - 6.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬12 min walk
  • La Consentida
  • ‪La Barracuda - ‬11 min walk
  • Nimeño Bakery
  • ‪The OG’s Tulum - ‬9 min walk

About this property

The Waves Tulum

The Waves Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include 4 outdoor pools, a fitness centre and a sauna. The helpful staff and breakfast get great marks from fellow travellers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free (dogs only)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
    • On-site garage
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 4 outdoor pools
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Stovetop
  • Toaster
  • Cookware, dishes and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 17 for adults and USD 7 for children
  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

The Waves Tulum Tulum
The Waves Tulum Aparthotel
The Waves Tulum Aparthotel Tulum

Frequently asked questions

Does The Waves Tulum offer free cancellation for a full refund?

Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Waves Tulum?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at The Waves Tulum?

Yes, dogs stay free. Food and water bowls are available.

Is parking offered on site at The Waves Tulum?

Yes. Parking spaces may be limited.

Is an airport shuttle service offered by The Waves Tulum?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Waves Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at The Waves Tulum and nearby?

The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.

Does The Waves Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around The Waves Tulum like?

The Waves Tulum is in Zama, a short 11-minute walk from Dos Aguas Park.

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The Waves Tulum Reviews

Reviews

8.2

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Building
Food
Restaurant
Amenities
Location
Beach
Neighborhoods

What guests liked

  • The spa at this property offers excellent massages and relaxing experiences. (13 reviews)
  • Breakfast was consistently good, delicious, and varied with options like pancakes, sweet plantains, fruit, sausage, and yogurt. (21 reviews)
  • The property's restaurant served delicious food, including fresh and reasonably priced options, with avocado toast being a standout favorite. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

The property is clean and quiet place to relax.
felix, 7-night trip

10/10 Excellent

Very nice property, pool bar, clean rooms
David, 1-night trip

10/10 Excellent

Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
James, 27-night trip

10/10 Excellent

The ambiance was great
Britania, 8-night trip

8/10 Good

The swimming pool area was very pleasant.
pedro, 5-night trip

10/10 Excellent

I would stay again
Jose, 2-night trip

10/10 Excellent

Very nice and quiet
Sherriann, 3-night trip

10/10 Excellent

Spacious and Quite… over all Excellent ..
Jegadheswaran, 2-night trip

10/10 Excellent

It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Cody, 3-night trip

8/10 Good

Z
Luis gustavo, 1-night trip

10/10 Excellent

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
David, 7-night trip

8/10 Good

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.
Sara, 4-night trip

10/10 Excellent

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Michelle, 3-night trip

6/10 Okay

Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great
Cruz, 1-night trip

10/10 Excellent

Loved it!
Miriam, 1-night trip

8/10 Good

Everything was fine...we really liked the stay here..and the front desk everyone was nice and helped us a lot...tks so much
Davidson, 3-night trip

6/10 Okay

I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.
Raymundo Alfaro alvarez, 1-night trip

10/10 Excellent

Great place and very spacious, a bit isolated but it’s progressing, mandatory to take a taxi or any type of transportation at the front of the property at night
Dav O, 3-night trip

2/10 Terrible

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience
Corrina, 8-night trip

8/10 Good

The driveway has a lot of pot holes and the parking has a lot of dog poop and stinks. Clean rooms and spacious
juan casas, 1-night trip

10/10 Excellent

I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
susmita, 6-night trip

6/10 Okay

The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If you’re traveling solo this isn’t for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.
Sherrell, 3-night trip

4/10 Poor

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.
Akeisha, 4-night trip

10/10 Excellent

Super
Humber Alonso, 2-night trip

4/10 Poor

Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Athena Alexandria, 3-night trip