Disappointed with change in ownership without notification. Changed happened the day we checked in. I reserved adults only and children were in the hotel. Difficult with elderly parents. Beach was terrible. No transparency that ocean is full of rocks and algae. I would have selected another hotel especially on juanillo beach. I have lost faith and trust with hotels.com. Not the first issue with hotels descriptions. Also will never rent a car through your website
Cristina
Cristina (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Really love the stay, good service and food.
Idalmis
Idalmis (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Margaritaville is where to be at!! Relaxing, comfortable and food and drinks are top notch.
Staci
Staci (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月30日
Eric
Eric (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月20日
Luis
Luis (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Karla
Karla (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Neris
Neris (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
Le'Ann Lynda
Le'Ann Lynda (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月28日
Los mejor el servicio de los atiende meseros el mejor servicio que me a tocado Y lo super malo la playa llena de piedra que me pegue muchas veces en los doses de los pies
HECTOR
HECTOR (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月27日
The place is beautiful, but the entertainment was very minimal, so not much to do other than drink and hang by the pool, half the restaurants were closed daily so reservations didn’t line up with what we reserved bc they suddenly would close. The staff were not too accommodating either.
Jordan
Jordan (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
gliceria
gliceria (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月26日
1. Upon arrival we told them we’re celebrating our anniversary. Usually at other resort we get the banner & something complimentary since we have silver status but nothing here. The guy caught an attitude because we didn’t want to upgrade our room for $500USD more and we already paid for a luxury suite.
2. Our hotel credit was useless because everything we wanted was discounted and they had a “promotion” of some kind so we had to pay an additional fee either way.
3. Paid for the couples spa experience but only received half of it because the guy rushed us to our massage so we didn’t even start with our hydrotherapy. Just the steam and vapor room for about 10 mins each.
4. The first day our bathroom lights had issues, the one in the toilet barely worked.
5. Housekeeping came after 3pm everyday even though we asked for mornings and wanted to clean while we were in the room.
6. Ran out of shampoo, conditioner and shower gel so we needed to call front desk. But housekeeping did not fail to collect the tips we left EVERYDAY.
7. The pool was not clean, every time we came out our clothes were stained yellow. Ended up throwing out clothes because I was grossed out.
8. There were limited food options. Restaurants did not have a set schedule.
9. The swim up bars were ok and the staff were more attentive and friendly.
10. Our last day we’re at the restaurant. No utensil, napkins or water. We asked and it felt like we’re bothering the staff.
Natasha
Natasha (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月25日
Ebeling
Ebeling (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月25日
Norman
Norman (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月24日
Jimmy
Jimmy (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月24日
Kenia
Kenia (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Teresa
Teresa (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
LAURY
LAURY (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月23日
There’s not much to do staying here unless you’re coming for strictly relaxation. September is apart they’re down season, which i did not know so there wasn’t much to do on the property. The food options are the same everyday and the restaurants aren’t the hype they present. Room: my room was nice lovely view but the air conditioning wasn’t cooling the room properly, nor did the hot water work in the shower for most of my stay. I got a second room but still had a problem with the hot water. I give my stay an 3/5 star rating.
Ivory LaDonna Maxine
Ivory LaDonna Maxine (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Edgardo
Edgardo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月23日
the beach was to far from the property
was very poorly made up had to walk good way to find a go
o
d beach Food was very poor was not very good
I would not recomened or go back there
Andy
Andy (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Everything was great!
Armando
Armando (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
I loved everything, I loved the staff, WONDERFUL, But..... The beach!!! That's the only thing, we walked to Juanillo which is wonderful, but I woukd like the hotel has its own beach!!! But I will be back!thanks!
Evelyn
Evelyn (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
Staff was friendly, helpful and respectful, very clean. I did not like the presentation that they force you to do but we did it and got a free romantic dinner so it was worth it.