2/10 Poor
2 January 2025
JUST DONT STAY HERE!!
This was meant to be pay on arrival and in fact my card was charged one week before. We wanted to use a different card to pay. The one on file was just of course for hold purposes. Fine. But when we checked in they charged it and it was a whole situation for us it was unacceptable and was told nothing could be done. They couldnt refund that card and charge me at the desk with the one in my hand. Unbelievable. Not even a sorry. Staff dont care and are rude. Rooms are disgusting and not clean AT ALL. The only positive is the location for the tube. But honestly there so many other hotels in the area stay in one of them. Because it was NYE/NY no work was getting done but the hotel is under construction on the outside there was no warning of this or for how long. Dont stay here. BE WARNED.
Verified traveller
1-night trip
Verified Hotels.com guest review