The machines did not find our booking references, so we had to call a number and deal with a less than fluent English-speaker, who eventually checked us in. The lobby and hallway were very cold, but I didn't expect the room to be about fridge-temperature when we entered. Everything was slightly damp from the cold. The heat-pump did warm the room up eventually, but too cold to my kids' liking. I've stayed before without issues, but this time was sub-par to say the least.