4/10 Fair
21 January 2025
Mixed review
Good location - decent apartment but overall disappointing stay
Having observed many negative as well as positive feedbacks for this property we decided to book because of its location and affordability - check in was easy and we were provided with a warm welcome and all necessary information for our stay
We arrived early evening after a lengthy delay at the airport because of poor weather in and around Sydney and dropped our bags and went out for a meal locally immediately .
When we returned around 2230
and got ready for bed it was only then that we noticed the carpet in our room was soaking wet not only in the middle of the room but also by the bed .
We we’re dealt with professionally and advised here was an alternative less modern room but this was also affected by the recent bad weather and whilst the carpet was less wet there was a smell from the balcony and it may affect our comfort , they suggested that we report this in the morning to management who would offer some kind of compensation for all the troubles - having expected a partial reimbursement the only offer apart from another bottle of wine was for a discounted return . We have had various correspondence with the management and informed them that this is undoubtedly a general offer not specific to our issues and as we live in England this offer would in fact cost us more money to return which in the end has fallen on deaf ears
Disappointed
Paul
Paul, 1-night trip
Verified Hotels.com guest review
