The hotel is beautiful, especially during the holidays. Upon arrival, when I ask for a luggage cart, it was given to me and despite valet being there, I unloaded everything on my own. The greeter even said I would get help, but nobody ever did. Just a bunch of men watching me unload my bags myself and struggle to navigate the large cart on my own to my room. The room itself was very nice, spacious, and clean. However, the bathroom was a different story. The tub was filthy and there was a dead bug. I’ve never been denied a late check out before, even at a charge, so that was kind of disappointing. When leaving, the valet, without any question, immediately loaded my bags into my car for me. So it seems like the norm is for the valet to help with bags etc but I just didn’t get that treatment upon arrival. I LOVE the attached Starbucks. I would come again; just hopefully to a clean bathroom this time.