We stayed 8/5-8/7 and felt that while the location of the hotel was beautiful and ideal with its proximity to all Santa Fe has to offer, our experience was mediocre given the price of the hotel. Having paid what I did for a suite with a balcony I had much higher expectations. We were hoping for a somewhat above average accommodations given that part of the reason for our stay was to relax in our room and at the hotel in general.
To start with- I would have appreciated a heads up that the hotel would be torn apart for a complete remodel. When we pulled up there was not even a sign up, as they were replacing it, the dining was closed, there was furniture all over the parking lot, and even in the rooms things were not fully put together.
The first room we were assigned had empty walls, as the decorations had already been removed for the remodel. The fan in the bathroom didn’t work, nor did all the lights. The bathroom door did not shut properly. Additionally the bricks on the patio were lose and a huge trip hazard. We ended up having to switch rooms because when we returned after dinner the air conditioning was not working properly. The staff that helped us was very apologetic and helpful, but offered no compensation for having to pack up and move our things. However, we were given a room with less issues, but still not what I would have expected for the price.
The new room had working lights, doors, and air conditioning and was still decorated. We did have a few cleanliness con